Mobile Services Reporting Analyst [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Mobile Services Reporting Analyst based in United States.

This role focuses on transforming mobile services and device ecosystem data into actionable insights that support enterprise mobility operations across a large-scale, mission-driven environment. You will analyze data from service management and mobile device platforms to generate performance reporting, uncover trends, and support decision-making for mobile program leadership. The position plays a key role in ensuring visibility into device inventory, usage behavior, service performance, and cost efficiency across mobile operations. Working in a highly analytical and detail-oriented capacity, you will collaborate with technical teams, carriers, and internal stakeholders to ensure data accuracy and reporting consistency. The role also contributes to QA oversight, financial analysis, and operational optimization of mobile services. This is a remote position that requires strong autonomy, structured thinking, and the ability to translate complex datasets into clear business insights.

Accountabilities:

• Analyze mobile device and service data from platforms such as ServiceNow and MDM systems to produce performance reports, dashboards, and trend analyses.
• Develop and maintain reporting on key mobile program metrics including inventory accuracy, device activation, ticket volumes, SLA compliance, and usage patterns.
• Support quality assurance activities by reviewing mobile support tickets, evaluating process adherence, and monitoring customer satisfaction indicators.
• Coordinate with external carriers to collect billing data, usage reports, and account-level summaries for analysis and reconciliation.
• Maintain and reconcile mobile device inventory records, ensuring alignment between MDM systems and asset management databases.
• Identify trends, anomalies, and cost optimization opportunities in mobile usage data and escalate insights to program leadership.
• Support financial analysis activities including spend tracking, cost modeling, and budget reporting for mobile services.
• Develop and standardize reporting templates, dashboards, and documentation, including data dictionaries and reporting procedures.
• Assist in preparing data-driven presentations for monthly, quarterly, and annual mobile program reviews.

Requirements:

• Bachelor’s degree in a relevant field or equivalent professional experience, with 2+ years in a similar analytical or reporting role.
• Strong analytical mindset with proven ability to interpret complex datasets and identify trends, anomalies, and performance insights.
• Experience working with mobile device management platforms (e.g., Intune, Jamf) and service management tools such as ServiceNow is a plus.
• Familiarity with IT service operations, mobile infrastructure, or enterprise mobility environments preferred.
• Strong attention to detail with the ability to manage data accuracy, reconciliation, and reporting consistency.
• Excellent written and verbal communication skills with the ability to present data in a clear, business-friendly format.
• Strong organizational and prioritization skills, especially in fast-paced or high-pressure environments.
• Certifications such as ITIL v4 Foundation or CompTIA Security+ are preferred; additional technical certifications are a plus.
• Ability to work independently while collaborating effectively within cross-functional teams.

Benefits:

• Remote work flexibility within a structured enterprise environment.
• Opportunity to work on large-scale mobile program operations with high-impact analytical responsibility.
• Exposure to enterprise mobility platforms, data systems, and advanced reporting tools.
• Collaborative environment with cross-functional teams and external stakeholders.
• Professional development opportunities through certifications and technical upskilling.
• Competitive compensation aligned with experience and technical expertise.
• Stable long-term role supporting mission-critical mobile services operations.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.