On-Call Massage Therapist

Female On-Call Massage Therapist

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

About the Role

Massage Therapists are essential in performing all massage and body treatments for our guests while providing the highest level of service and professionalism. Massage Therapists must also ensure customer satisfaction while complying with all Four Seasons Standards and policies.

What You Will Do

• Set-up and maintain Spa including refreshments in pre-treatment and treatment areas.
• Handle all guest interactions with the highest level of hospitality and professionalism; accommodate special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with Spa services.
• Assist guests to their appointments as they relate to Spa services.
• Adhere to the facial sequence of service when performing skincare treatments.
• Ensure an adequate supply of all guest supplies and amenities within the treatment room and lounges and ensure immaculate presentation of these items.
• Ensure treatment rooms are fully stocked with linen and supplies at all times.
• Maintain clean work areas in Spa Dispensary and Staff Room.
• Appropriately utilize reservation systems, maintenance records, and Guest Experience database as vehicles of communication to ensure guest satisfaction with all services provided.
• Adhere to Four Seasons standards and massage and body treatment sequences of service.
• Properly prepare, operate and clean/sanitize all equipment in the treatment rooms and Spa areas.
• Ensure compliance of daily, and opening/closing checklists by walking and ensuring all areas of treatment rooms are well maintained, stocked, and cleaned to ensure high quality presentation and repair of all equipment.
• Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.

What You Bring

• High School education or equivalent experience.
• Massage license is current as per California State Law.
• CPR, First Aid Certified preferred.

* This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

What We Offer

• Hourly Rate: $21.68 plus commission on treatments and retail sales
• Complimentary Employee Meals
• Excellent Training and Development opportunities
• 401k Retirement Plans

Schedule & Hours

• Flexible for early morning, mid-day, and evening shifts in order to support 24/7 operational business needs

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at View email address on click.appcast.io.

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.