Commercial Services Manager

Job Description

Construction Service Manager

Baltimore, MD 21227

Full time on-site only

Schedule: 7:30 a.m.–4:30 p.m., with on-call and after-hours coverage as needed

Work setting: Approximately 60% office and 40% customer or job sites

Compensation: $115,000–$130,000 annually + full benefits + profit sharing

Position Summary:

Leads commercial HVAC and plumbing service operations, including technician scheduling and support, customer service, billing, and department performance. This role supports service work and smaller projects for commercial clients, with a focus on efficient field execution, quality, safety, and profitability.

Qualifications:

• Advanced commercial HVAC service and troubleshooting experience required; working knowledge of commercial plumbing service preferred.
• 3+ years of recent HVAC and/or plumbing service management experience.
• Experience with commercial service and projects, rather than primarily residential work.
• Ability to review billing and understand profit-and-loss performance, with the expectation of eventually owning the division’s P&L.
• Proficiency with Microsoft Word, Excel, and Outlook, and the ability to learn service management software.
• Strong leadership, customer communication, problem-solving, and conflict-resolution skills.
• Ability to interpret safety requirements, technical manuals, maintenance instructions, and operating procedures.
• Flexibility to respond to occasional evening, weekend, holiday, or emergency service needs.

Essential Functions:

• Lead, coach, recruit, train, and evaluate service and installation technicians; set clear expectations and address performance needs.
• Coordinate daily dispatch based on technician qualifications, availability, efficiency, and customer priority.
• Monitor work in progress, response times, labor hours, materials, and schedules; communicate changes promptly.
• Provide technical and field support for complex HVAC and plumbing service issues.
• Review technician productivity, quality, safety, documentation, and customer satisfaction through performance reviews and scorecards.
• Identify training needs and coordinate technical, manufacturer, and safety training.
• Maintain relationships with customers, vendors, suppliers, and internal teams; resolve escalated service concerns.
• Oversee service labor, preventive maintenance contracts, and small-project work.
• Ensure service tickets, time entries, materials, and customer authorizations are complete and accurate.
• Review work orders for billable labor, materials, pricing, and documentation; coordinate with billing to issue invoices promptly.
• Monitor revenue, labor utilization, gross margin, outstanding work orders, billing backlog, budgets, and collections.
• Price and quote service work and installations, and identify service, maintenance-renewal, and small-project opportunities.
• Enforce safety procedures and quality standards; review field work and address deficiencies.
• Manage warranty concerns, recalls, recurring equipment failures, and manufacturer communications.
• Oversee service vehicles, tools, and truck-stock inventory.

Supervisory Responsibility:

Directly supervises assigned service technicians and coordinates with dispatch, administrative, and billing personnel.

Work Environment:

Work takes place in the office and at customer or active service sites. Site conditions may include temperature extremes, noise, dust, and other jobsite hazards.

Physical Effort:

May require walking, standing, climbing, bending, and occasional lifting of tools or equipment using safe work practices.

Additional Job Application Terms

This job is part of LinkedIn’s Full-Service Hiring beta program. Eligibility is limited to candidates located in and performing services in the United States, excluding those based in Alaska, Hawaii, Nevada, South Carolina, or West Virginia.

If you’re a potential fit, our team will reach out within two weeks to progress you to the next stage. If you don’t hear from us in that time, we encourage you to explore other opportunities with our team in the future.