Telephony Engineer

Provide daily telephony engineering, administration, technical support, and operational services for enterprise telephony and unified communications systems Perform advanced troubleshooting and support telephony infrastructure, call routing, VoIP, E911 services, voice gateways, PSTN connectivity, and enterprise telephony improvements Provide operational and advanced administration for enterprise telephony systems Handle move, add, change, and disconnect (MACD) requests for voice, voicemail, conference services, safety devices, IVR, vectoring, call center services, and unified communications Maintain accurate 911/E911 location information Provide advanced technical support for telephony projects and serve as a technical lead for assigned tasks Research, design, maintain, and implement improvements to enterprise telephony networks Configure and install telephony equipment, including media gateways, telephones, and safety devices Develop and maintain technical standards, processes, configurations, and documentation Perform quality assurance testing Work with telecommunications vendors to provision circuits and resolve outages Analyze and optimize vector routing, ARS routing tables, dial plans, and route patterns Troubleshoot voice quality, call routing, carrier connectivity, and E911 issues Provide engineering-level support for enterprise VoIP and unified communications platforms Respond to customer incident tickets and provide timely resolution Coordinate with multiple technical teams and vendors during service outages Perform advanced maintenance and repair of telephony and unified communications systems Identify automation opportunities to improve operational efficiency Monitor telephony and network systems to proactively identify and resolve issues Maintain accurate technical documentation, system diagrams, and knowledge-base articles Follow established Incident Management and Change Management processes Serve as a primary escalation point for complex telephony technical issues Requirements 3+ years of experience required Candidate MUST be a South Carolina resident or willing to relocate to South Carolina prior to starting the role at their own expense Candidates must be US Citizens or Legal Residents 2+ years of experience with Avaya on-premise PBX systems 2+ years of experience administering VoIP and Unified Communications platforms 2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies 2+ years of experience troubleshooting voice quality, call routing, carrier connectivity, and E911 services 2+ years of experience with telecommunications infrastructure, including voice circuits, Session Border Controllers (SBCs), and PSTN integration Experience designing, implementing, and supporting enterprise cloud-based telephony solutions (preferred) Experience migrating from on-premise telephony platforms to cloud-based services (preferred) Experience working with telecommunications carriers and vendors (preferred) Bachelor’s degree or equivalent work experience Core Competencies Demonstrates expertise in telephony engineering and administration, with a strong focus on VoIP, Unified Communications, and E911 services. Proven ability to troubleshoot complex telephony issues and optimize call routing and voice quality in enterprise environments. Highest-signal resume keywords Telephony Engineering VoIP Administration E911 Services Avaya PBX Systems Telecommunications Infrastructure Hard Skills Telephony Engineering VoIP Administration Call Routing E911 Services SIP RTP Quality Of Service (QoS) Dial Plans Voice Gateway Technologies Telecommunications Infrastructure Soft Skills Technical Support Problem Solving Collaboration Customer Service Industry Keywords Telephony Unified Communications PSTN Integration Incident Management Change Management Tools & Technologies Avaya PBX Session Border Controllers (SBCs) Unified Communications Platforms Cloud-Based Telephony Solutions #J-18808-Ljbffr