Director - Product Owner

IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. How you'll make an impactThe Director, Senior Product Owner within Gallagher Bassett’s Product Innovation team is accountable for defining and executing the vision, strategy, and roadmap for a portfolio of innovative products and strategic solutions that drive Gallagher Bassett's strategic objectives and deliver measurable business value. This role serves as the business owner of assigned products, identifying opportunities to improve operational effectiveness, customer experience, quality, decision-making, and business outcomes. The Director, Senior Product Owner works closely with global business leaders, Digital and IT teams, vendors, and subject matter experts to ensure products are successfully designed, delivered, adopted, and continuously optimized. They are responsible for ensuring products remain aligned with evolving business priorities, deliver intended outcomes, maintain strong user adoption, and create sustainable value for Gallagher Bassett, its clients, and its colleagues.This role acts as the primary steward of product success from strategy through execution and ongoing value realization.Key ResponsibilitiesProduct Strategy, Vision & Roadmap LeadershipDefine and maintain the strategic vision for assigned AI & analytics led products and platforms.Identify and assess opportunities to improve business performance, customer outcomes, service delivery, quality, and operational efficiency.Partner with business stakeholders to understand challenges, priorities, and emerging opportunities.Develop and maintain a prioritized product roadmap aligned with business objectives and strategic priorities.Evaluate new technologies, market trends, and industry developments to identify opportunities for innovation.Present product strategies, business cases, and investment recommendations to senior leadership.Maintain a consolidated inventory of product initiatives, enhancements, opportunities, and future roadmap items.Product Portfolio Governance & PrioritizationEstablish and maintain product governance processes to ensure initiatives are prioritized according to business value, strategic alignment, risk, complexity, and return on investment.Assess product opportunities through structured evaluation of benefits, costs, risks, dependencies, and organizational readiness.Facilitate decision-making forums that align business and technology stakeholders around priorities and trade-offs.Ensure proper product lifecycle management, including roadmap planning, release alignment, adoption measurement, and product retirement where appropriate.Define product guardrails, success criteria, and accountability frameworks.Product Delivery PartnershipPartner with business and IT teams to translate product vision into executable delivery plans.Define product requirements, business outcomes, value metrics, and acceptance criteria.Provide ongoing direction and prioritization to delivery teams throughout implementation.Participate in key design, development, testing, and release decisions to ensure alignment with strategic intent.Collaborate with technology teams, vendors, and external partners to support successful implementation.Resolve prioritization conflicts and remove barriers that impact delivery success.Ensure solutions are scalable, maintainable, secure, and adaptable to evolving business needs.Product Outcomes & Value RealizationPartner with Product Insights teams to define and monitor Product Outcome Indicators and Key Performance Indicators.Establish measurement frameworks to evaluate product effectiveness, adoption, customer satisfaction, financial impact, and operational performance.Monitor product performance against expected business outcomes.Lead benefits realization activities to ensure products deliver intended value.Drive continuous improvement based on user feedback, operational data, and performance insights.Recommend roadmap adjustments based on product performance and evolving business needs.Change Management, Adoption & EnablementLead business readiness efforts for new product launches and major enhancements.Partner with Product Insights and business stakeholders to develop communication, training, and adoption strategies.Ensure organizational readiness for new capabilities, processes, and ways of working.Drive awareness and education programs to maximize product adoption and utilization.Establish feedback loops with end users and business leaders to continuously improve the user experience.Monitor adoption metrics and proactively address barriers to success.Stakeholder Engagement & LeadershipServe as the primary business representative and advocate for assigned products.Build strong partnerships across business operations, technology, analytics, legal, compliance, finance, and executive leadership teams.Communicate product vision, priorities, progress, risks, and outcomes to senior leaders and stakeholders.Facilitate alignment across cross-functional teams to ensure successful product execution and value realization.Act as a subject matter expert and trusted advisor regarding product strategy, business outcomes, and emerging opportunities.Innovation & Continuous ImprovementStay informed on industry trends, emerging technologies, AI capabilities, automation opportunities, and product management best practices.Promote innovation that improves competitiveness, customer experience, operational effectiveness, and business outcomes.Champion responsible and ethical use of technology, including AI governance, transparency, privacy, security, and compliance considerations.Foster a culture of continuous learning, experimentation, and improvement.Success MeasuresThe Director, Product Owner will be evaluated on:Strategy & RoadmapAlignment of product roadmap to business strategy.Quality and execution of product investment decisions.Prioritization effectiveness and stakeholder satisfaction.DeliverySuccessful execution of roadmap initiatives.Delivery against committed business objectives.Product quality and operational readiness.Adoption & ChangeUser adoption and engagement metrics.Training effectiveness and organizational readiness.Stakeholder satisfaction.Outcomes & ValueAchievement of Product Outcome Indicators.Benefits realization against business cases.Financial, operational, customer, and efficiency improvements.Measurable business impact delivered through products.QualificationsEducationBachelor's degree in Business, Technology, Computer Science, Engineering, Information Systems, or related field.MBA or advanced degree preferred.Experience10+ years of experience in Product Management, Product Ownership, Business Transformation, Technology Strategy, Operations, Consulting, or related leadership roles.Demonstrated experience defining product vision, strategy, and roadmaps.Experience with AI, automation, data products, digital platforms, or operational technology solutions.Experience leading cross-functional initiatives involving business, technology, analytics, and operational teams.Experience prioritizing and managing product portfolios with multiple stakeholders.Insurance, claims, or risk management industry experience preferred.Skills & CompetenciesStrategic LeadershipProduct strategy and vision developmentBusiness case and investment analysisRoadmap development and prioritizationStrategic thinking and decision-makingProduct ManagementProduct lifecycle managementAgile product ownershipRequirements and backlog managementOutcome-based product managementAnalytics & Business AcumenKPI and outcome measurementBenefits realizationFinancial and operational analysisRisk and opportunity assessmentChange LeadershipChange managementTraining and communicationsStakeholder engagementAdoption and enablementLeadershipExecutive communicationCross-functional influenceCollaboration and partnershipInnovation and continuous improvementAbout YouRequired: Bachelor's degree; 8 years of related experienceThorough knowledge of the insurance brokerage industryPreferred: Advanced degreeConsulting experience including Change Management Business ConsultingProject Implementation disciplinesBehaviors: Exceptional interpersonal, presentation and communication skillsDemonstrated project management skills and the ability to partner and consult with all levels of managementEnergetic, self starter with the ability to manage multiple priorities in a complex, fast-paced environment Entrepreneurial spirit and consummate team playerCompensation and benefitsWe offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one!Life and accident insurance401(K) and Roth optionsTax-advantaged accounts (HSA, FSA)Educational expense reimbursementPaid parental leaveOther benefits include:Digital mental health services (Talkspace)Flexible work hours (availability varies by office and job function)Training programsGallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeingCharitable matching gift programAnd more...**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.We value inclusion and diversityClick Here to review our U.S. Eligibility RequirementsInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.