Product Owner, Product Innovation

IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. How you'll make an impactThe AI Product Owner plays a critical role in shaping and delivering Gallagher Bassett's AI product strategy. This role partners closely with business leaders, technology teams, data scientists, and AI specialists to identify opportunities where AI can improve operational effectiveness, customer experience, service quality, decision-making, and business outcomes.The AI Product Owner serves as the business owner for assigned AI products and initiatives, translating business needs into actionable roadmaps, prioritizing investments, guiding delivery teams, and ensuring solutions achieve measurable value. This role is responsible for aligning AI initiatives with strategic priorities, driving stakeholder engagement, supporting responsible AI practices, and maximizing adoption of AI capabilities across the organization.The successful candidate will combine strong business acumen, product management expertise, and a passion for innovation to help Gallagher Bassett accelerate the responsible and effective use of AI technologies.Key ResponsibilitiesProduct Strategy, Roadmap & PlanningPartner with business stakeholders to identify opportunities where AI can improve customer outcomes, operational performance, service delivery, quality, efficiency, and decision-making.Define and maintain roadmaps for assigned AI products and initiatives aligned to business priorities and strategic objectives.Gather, analyze, and prioritize business requirements, opportunities, and enhancement requests.Evaluate emerging AI technologies, market trends, and innovation opportunities to support product evolution.Develop business cases and value propositions for proposed AI initiatives.Product Governance & PrioritizationSupport and participate in AI governance processes to ensure initiatives are prioritized based on business value, strategic alignment, risk, complexity, and organizational readiness.Facilitate stakeholder discussions regarding priorities, tradeoffs, dependencies, and delivery sequencing.Maintain visibility into AI product backlogs, roadmaps, and delivery plans.Ensure product priorities remain aligned with evolving business needs and organizational objectives.Product Delivery & ExecutionTranslate business needs into clear product requirements, user stories, acceptance criteria, and desired outcomes.Provide ongoing prioritization and direction to AI, technology, data science, and delivery teams throughout implementation.Collaborate with project, technology, and business teams to ensure successful delivery of product roadmap initiatives.Participate in solution design, testing, validation, and release planning activities.Ensure AI solutions are scalable, maintainable, secure, and adaptable to changing business requirements.Product Outcomes & Value RealizationDefine success measures and key performance indicators for assigned products and initiatives.Monitor adoption, utilization, operational impact, customer value, and business outcomes.Evaluate delivered solutions against expected benefits and business objectives.Recommend enhancements and roadmap adjustments based on data, user feedback, and business performance.Drive continuous improvement of Generative AI products and business processes.Change Management & AdoptionPartner with business stakeholders to prepare the organization for new AI-enabled capabilities.Support communication, training, and user adoption activities for product launches and enhancements.Promote awareness, education, and best practices related to Gen AI capabilities.Gather user feedback and identify adoption barriers to improve overall product effectiveness.Stakeholder Engagement & CollaborationServe as a trusted business partner for assigned Gen AI products and initiatives.Build strong relationships across business operations, client services, technology, analytics, legal, risk, compliance, and external partners.Communicate product priorities, progress, outcomes, risks, and opportunities to stakeholders and leadership.Facilitate alignment across cross-functional teams to support successful product execution and business value realization.Responsible AI & InnovationChampion responsible and ethical use of Gen AI, including transparency, privacy, security, compliance, and governance considerations.Stay informed on advancements in AI, machine learning, automation, and industry best practices.Identify opportunities to leverage emerging AI capabilities to improve competitiveness, service quality, and operational effectiveness.Promote a culture of experimentation, learning, and continuous innovation.About YouRequired:Bachelor's degree in Business, Management or Engineering (or commensurate experience) and 7 years related product development experience required.Ability to work independently with minimal direction.Bachelor's degree in Business, Technology, Engineering, Information Systems, Computer Science, or related field (or equivalent experience).7+ years of experience in Product Management, Product Ownership, Business Analysis, Technology Delivery, Business Transformation, or related roles.Demonstrable experience with Gen AI, Machine Learning, Large Language Models (LLMs), Copilot technologies, intelligent automation, or AI-powered business solutions.Experience working with AI, analytics, automation, digital products, or technology-enabled business solutions. Demonstrated experience of building and owning AI solutions and roadmaps.Experience partnering with business and technology stakeholders to define requirements and deliver solutions.Demonstrated ability to manage multiple priorities and drive initiatives with minimal supervision.Strong communication, facilitation, and stakeholder management skills.Desired:Experience conducting research, compiling and analyzing data, and identifying trends that have supported product decisions.Experience in insurance, claims management, risk management, or financial services.Experience measuring business outcomes and benefits realization for technology initiatives.Masters degree preferred.Work Traits:Excellent oral, negotiating, influencing and written communication ability. Strong organizational and time management skills.Strong creative and interpersonal skills.Skills & CompetenciesProduct ManagementProduct roadmap managementRequirements definition and prioritizationAgile product ownershipOutcome-driven product managementBacklog managementBusiness & Strategic ThinkingBusiness process analysisOpportunity assessmentStrategic planningBusiness case developmentValue realizationStakeholder LeadershipExecutive communicationCross-functional influenceFacilitation and negotiationRelationship managementCollaboration and partnershipAnalytical & Technical AcumenKPI development and measurementData-driven decision-makingAI and emerging technology awarenessRisk assessmentProblem solvingChange LeadershipChange managementUser adoption and enablementTraining and communicationContinuous improvementInnovation leadershipCompensation and benefitsWe offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one!Life and accident insurance401(K) and Roth optionsTax-advantaged accounts (HSA, FSA)Educational expense reimbursementPaid parental leaveOther benefits include:Digital mental health services (Talkspace)Flexible work hours (availability varies by office and job function)Training programsGallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeingCharitable matching gift programAnd more...**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.We value inclusion and diversityClick Here to review our U.S. Eligibility RequirementsInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.