Field Support Engineer

Job Description Good knowledge on Imaging/Staging of desktops, laptops and other related devices. Maintain, analyze, and troubleshoot, software and computer peripherals. Must have reliable transportation and clean driving history Travel to Various sites on demand basis would be required. Ability to set up, configure and add all hardware. Assist client internal IS technicians with large IMAC’s Break-fix & IMAC support, periodic maintenance Provide technical support to end-users via telephone and in person. Assist coworkers in the resolution of end-user’s technical issues. Assist coworkers in the execution of established processes and escalations. Test, image and clean PC’s, laptops, monitors, printers, and other related hardware. Following proper manufactures procedures for ordering parts and returning defective parts. Manage (Service Now) ticket queue constantly throughout the day. Response to end-user issues via face to face interaction, telephone, or escalated help desk tickets. Diagnose and resolve technical hardware and software issues. Gather information to determine the issue by evaluating and analyzing the symptoms. Partners with other departments to provide technical assistance. Knowledge in handling Wi-Fi and LAN access issues VPN setup and troubleshooting Identify priorities and redirect problems to appropriate resources. Organize ideas and communicate appropriate messages. Stay current with system information, changes, and updates. Handling all designated workstation installations and updates Roles & Responsibilities Good knowledge on Imaging/Staging of desktops, laptops and other related devices. Maintain, analyze, and troubleshoot, software and computer peripherals. Must have reliable transportation and clean driving history Travel to Various sites on demand basis would be required. Ability to set up, configure and add all hardware. Assist client internal IS technicians with large IMAC’s Break-fix & IMAC support, periodic maintenance Provide technical support to end-users via telephone and in person. Assist coworkers in the resolution of end-user’s technical issues. Assist coworkers in the execution of established processes and escalations. Test, image and clean PC’s, laptops, monitors, printers, and other related hardware. Following proper manufactures procedures for ordering parts and returning defective parts. Manage (Service Now) ticket queue constantly throughout the day. Response to end-user issues via face to face interaction, telephone, or escalated help desk tickets. Diagnose and resolve technical hardware and software issues. Gather information to determine the issue by evaluating and analyzing the symptoms. Partners with other departments to provide technical assistance. Knowledge in handling Wi-Fi and LAN access issues VPN setup and troubleshooting Network authentication issues Identify priorities and redirect problems to appropriate resources. Organize ideas and communicate appropriate messages. Stay current with system information, changes, and updates. Handling all designated workstation installations and updates Salary & Benefits Salary Range-$60,000-$95,000 a year TCS Employee Benefits Summary Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #J-18808-Ljbffr