Technical Support Engineer

Overview Full-time | On-site in Downtown, San Francisco | $110k–$165k + equity Rec Gen is partnered with a fast-growing, YC-backed SaaS company that is transforming one of the world’s largest, most underserved industries. With more than 400 paying customers and strong recurring revenue, they are scaling rapidly and hiring their first Technical Support Engineer to build and own the support function from the ground up. This is a true founding role. You’ll become the expert on a deeply technical platform, act as the first responder when issues arise, and shape how support, product quality, and customer education operate at scale. What you will own Resolve complex technical issues for customers while working directly with Engineering and Product Diagnose API, data, and workflow problems using logs, SQL queries, and debugging tools Improve documentation, FAQs, guides, and troubleshooting resources Identify issue patterns and influence product priorities Build the operational foundation for a support function that will scale to 1,000+ customers Work hands-on with customers who rely on the platform in production environments What we’re looking for 2–8 years of total experience Minimum 2 years in a customer-facing technical role such as Support, CSM, Solutions Engineering, or Implementation Experience troubleshooting nuanced issues without scripts or rigid playbooks Strong technical fundamentals across APIs, JSON, SQL, debugging logs, and ticketing systems Clear, structured communication with both customers and engineers Someone who thrives in fast-paced, early-stage environments Comfortable working fully on-site in San Francisco Why this role stands out Join a high-upside, low-risk startup with paying customers, strong retention, and meaningful revenue Work directly with a highly technical founding team with more than a decade working together Massive industry impact in a space with very little modern competition Significant ownership and career acceleration Build a support function from zero in a company that values speed, learning, and customer success Salary and benefits Base salary: $110,000 to $165,000 Full-time, on-site role in San Francisco Visa support available for TN candidates How to apply Apply directly through LinkedIn with your resume. If you believe you are a standout fit and have not heard from us within a few days, please reach out to Oliver Paull at Rec Gen on LinkedIn. #J-18808-Ljbffr