Technical Support Engineer
Medclinicx
Med Clinic X is a healthcare technology company building modern digital health systems that power healthcare organizations across the United States. We develop healthcare SaaS platforms, patient portals, AI-powered healthcare systems, telemedicine solutions, automation tools, and integrated digital health products for clinics, hospitals, and healthcare providers. Our mission is to ensure healthcare technology runs smoothly, reliably, and efficiently for both clinicians and patients. Job Overview We are seeking a Technical Support Engineer to provide technical assistance, troubleshoot system issues, and support healthcare SaaS platforms used by healthcare organizations across the United States. In this role, you will act as a bridge between customers, healthcare providers, and engineering teams, ensuring that issues are resolved quickly and systems remain fully operational. You will support patient portals, clinical systems, APIs, and digital health platforms that are critical to daily healthcare operations. Responsibilities Technical Support Diagnose and resolve technical issues in SaaS platforms. Support patient portals, clinical tools, and APIs. Investigate database errors, bugs, and performance. Escalate complex issues with diagnostic logs. Assist US healthcare organizations on system usage. Support tenant onboarding & layout configurations. Guide administrators through clinical portals. System & Ticket Management Respond to Zendesk or Jira helpdesk escalations. Maintain service level agreements (SLAs) efficiently. HIPAA & Data Controls Adhere to HIPAA rules regarding PHI screen exposure. Maintain strict identity verification workflows. Why Join Med Clinic X? At Med Clinic X, you will ensure that critical healthcare systems run smoothly and reliably. You will: Support real healthcare platforms used by clinics and hospitals Work directly with engineering and product teams daily Solve real-world technical issues in healthcare systems Build a strong career in healthcare SaaS support Technical Core SaaS Application Troubleshooting API & Web Services Debugging SQL Data Querying & Logs Analysis Ticketing (Jira, Zendesk, ServiceNow) HIPAA Privacy Auditing Guidelines EHR/EMR Interface Integrations Key Systems Involved Troubleshoot clinical UI issues, portal access logs, and tenant configuration settings. Support client onboarding workflows, profile configurations, and patient-account syncing errors. Clinical software applications Triage scheduling calendar lags, e-prescribing queue issues, and vital-sign charts. Healthcare APIs & integrations Debug REST/GraphQL calls, HL7 mappings, and FHIR resource integrations. Triage automated intake NLP parsing issues and routing errors for provider validation. #J-18808-Ljbffr
$120k - $165k
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...high‑performance experience. This team supports the infrastructure that powers the AI revolution... ...closely with the internal and customer engineering teams, offering valuable insights from... ...and use cases to provide tailored technical support. Coordinate remote...Permanent employmentTemporary workCasual workWork at officeRemote workFlexible hours- Orb is seeking a dedicated Technical Support Engineer to join our growing Support team in San Francisco. You will oversee issues across all support tiers and shape the customer experience, acting as a linchpin between customers, Product, and Engineering. You’ll resolve...
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A life-saving technology firm in California seeks a Technical Support Engineer to diagnose and resolve issues in real-time across their connected hardware and software platform. This role emphasizes customer interaction, log analysis, and presents a unique opportunity...$110k - $165k
...industries. With more than 400 paying customers and strong recurring revenue, they are scaling rapidly and hiring their first Technical Support Engineer to build and own the support function from the ground up. This is a true founding role. You’ll become the expert on a...Full timeVisa sponsorship$120k - $190k
About the Role Glean is seeking a Designated Technical Support Engineer to join our evolving, venture‑backed startup. You will act as a trusted technical resource for our customers, providing both proactive and reactive support to ensure the highest level of service and...Home officeShift work- Responsibilities We are looking for a unique person seeking the chance to join our burgeoning Support team! As one of the founding dedicated Technical Support Engineers, you will oversee issues in all support tiers and play a key role in shaping Orb’s Support Team and...Work at officeImmediate start
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$90k - $115k
Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award...Full timeWork experience placementWork at officeFlexible hours$100 per hour
Technical Support Engineer Hybrid (4 days onsite, 1 day remote) — Brisbane, CA Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo is an open...Temporary workFixed term contractRemote workWork from homeHome officeWork visa- ...funding and was recognized as one of TIME’s 50 most genius companies. About This Role We are looking for a customer‑obsessed Technical Support Engineer who thrives at the intersection of customers, production systems, and engineering. In this role, you will act as a...Full timeTemporary workImmediate startRemote workWorldwideFlexible hoursShift workWeekend workAfternoon shift
- ...application monitoring standard and our team is building its AI-native future. About the Role At Sentry, Support is an engineering discipline. Our customers are the greatest technical minds in the world—developers at elite enterprises building the future of software—and they...Full timeNight shift
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- ...in protecting the world’s critical infrastructure and securing our way of life. The Position OPSWAT is seeking a Senior Technical Support Engineer to join our Global Customer Experience team in Tampa or San Francisco. The position will be onsite from our Tampa or San...Work at officeLocal area
- ...want to help build the future of identity with a team that holds a high bar for itself — keep reading. About the role The Technical Support Engineer is a customer-focused problem solver responsible for delivering timely, effective technical solutions and outstanding...Monday to FridayWeekend work
- ...serve customers. We work with companies like OpenAI, NVIDIA, Confluent, and Anthropic. What you’ll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. You will become an expert on our product...Work experience placement
$133k - $161k
...architect responsible for building and maintaining robust systems that support our rapidly growing internal user base. This role is key to... ...What you get to do every day Diagnose, investigate and resolve technical incidents and problems. This role is the primary point of...Full timeWork at officeLocal areaWork from home2 days per week3 days per week$123.68k - $254.64k
Role Overview The PinTech team at Pinterest supports partnerships across a diverse set of companies to provide our Pinners with... ...inspiration to create a life they love. As a Partner / Technical Support Engineer, you’ll work with a variety of Tier 1 clients across Pinterest...Work at officeLocal areaRelocationRelocation package- A leading SaaS firm in San Francisco is seeking a Technical Support Engineer to build and own the support function. You will resolve complex technical issues, work closely with Engineering and Product, and improve customer documentation. The ideal candidate has strong...Full time
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