Staff ERP Customer MR&O Component (SCC) BPL

Role Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history.

The Defense Systems (DS) Chief Information and Digital Office (CIDO) is seeking a qualified Staff ERP Customer MR&O Component (SCC) BPL to perform Quality, Manufacturing and Infrastructure (QM&I) ERP support. The successful candidate will support the function across the Defense Sector, and will deliver Level 2/BPL support for Defense Sector programs and sites using or migrating to SAP S/4 Hana.

• 100% full-time assignment to the ongoing care and feeding, adoption and continuation of process standardization for the assigned functional and business areas.
• Transform the business and enable organic and inorganic growth through process simplification and ERP rollouts, across P&L and business view.
• Serve as subject matter expert for designing and driving common processes globally; design a global template for business processes and maintain its integrity as the gatekeeper.
• Effectively engage subject matter experts from the business function and translate their needs into high impact solutions for the business and its customers.
• Train and assist site leads on processes, SAP transactions, and key implementation activities (site CRP, standard process adoption, cutover strategies, training, and other go live activities).
• Continually partner with site functional leaders to identify change management processes based on the impact of a global process; influence and guide sites to adopt the new process while preserving the template.
• Assist sites with UAT; own test scripts, ensure readiness quality, and coach sites during UAT execution.
• Lead end user training in collaboration with site functional leads.
• Provide direction to site teams on master data cleansing and cutover based on common processes and own the mapping of operational end user roles and responsibilities driven by the global process.
• Manage SOX deliverables for the function and work with the global STAT leader to ensure compliant solutions.
• Proactively manage issues and resolve project risks.
• Analyze, develop strategies, and manage ERP changes resulting from acquisitions, legal entity restructuring, and rooftop consolidations.
• Other duties will include incident management, change management, system monitoring & health checks, new request support, patch & regression testing, user training and documentation in the defined process area.
• While remote work is available for this position, the successful candidate will be expected to travel up to 25% of the time for colocations and onsite support/training.

Qualifications

• Minimum education and experience: BS and a minimum of 12 years of relevant experience will be required for this role.
• Must have experience in Customer Maintenance, Repair and Operations processes.
• Understanding of SAP modules and functionalities, including BOMs, Routings, shop floor routing functionalities, production models and change management processes.
• General knowledge in troubleshooting tools and techniques for diagnosing hardware, software, and configuration and integration issues.
• Knowledge of systems architecture, integration, and SAP support methodologies and how S/4 integrates with other modules and external systems.
• Ability to conduct thorough testing of ERP functionalities and create documentation for configurations, processes, and user manuals.
• Experience with system updates, configurations, and basic system troubleshooting.
• This role will require candidates be eligible for a Secret level clearance and can obtain that clearance within a reasonable amount of time following hire.

Preferred Qualifications

• Direct experience in SAP support and operations.
• Direct experience with SAP support tools and methodologies.
• Direct experience with change management methodologies.
• A background in manufacturing, supply chain, or operations for understanding the Defense Systems business context issues.

Benefits

• Primary Level Salary Range: $139,000.00 - $208,600.00.
• Employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
• Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results.
• Employees in Vice President or Director positions may be eligible for Long Term Incentives.
• Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.