Customer Experience Marketing Specialist

American Homes 4 Rent, LP (\"AMH\") is one of the leading single-family rental companies in the U.S., founded in 2012 and recognized as a top employer by Fortune and Great Place To Work. Responsibilities Implement and monitor customer experience initiatives, using feedback and engagement metrics to make data‑driven recommendations for improvement. Conduct survey campaigns targeting both customers and residents, and maintain CRM views and PowerBI reports. Map the customer journey, identify pain points, and collaborate with the Director of Customer Experience to develop strategies to enhance the overall customer/resident experience. Stay informed about the latest survey trends and innovations in the Customer Experience (CX) space. Requirements Bachelor’s degree in Marketing, Consumer Insights, or a related field (required); Master’s degree in Marketing or a related field (preferred). Minimum of two (2) years of experience in customer experience, customer journey, brand/customer surveys and/or consumer insights. Minimum two (2) years of active marketing experience with hands‑on development and execution of marketing strategies (preferred). Familiarity with reporting software (e.g., Power BI or Tableau). Experience using survey tools (Customer Voice, Qualtrics) and CRM (Salesforce, Dynamics365). Marketing certifications such as AMA Certified Professional Marketer, DMA Certifications, Hootsuite Certifications, Google Analytics certification, Adobe Certification, etc. (preferred). Experience in social media listening, insights tools, analytics, reporting. Excellent verbal and written communication, problem‑solving, planning, and analysis skills. Compensation Hourly pay range: $21.09 – $25.30 (actual starting base pay depends on geographic location, education, training, skills, and experience). Benefits Medical, dental and vision insurance Flexible spending accounts and/or health savings accounts Dependent savings accounts 401(k) with company matching contributions Employee stock purchase plan Tuition reimbursement program 9 paid holidays per year Paid time off (PTO) accrual: 0.0577 hours per hour worked, up to a maximum of 120 hours per year Equal Employment Opportunity American Homes 4 Rent, LP provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, pregnancy, status as a parent, national origin, age, disability, family medical history, or genetic information. The company provides reasonable accommodations to qualified individuals with disabilities and complies with applicable federal, state, and local laws governing nondiscrimination in employment. #J-18808-Ljbffr 4rahlp1 American Homes 4 Rent, L.P.