Patient Access Representative (Full Time/Evenings)

Patient Access Representative (Full Time/Evenings) Job Category: Clerical Requisition Number: PATIE003444 Full-Time On-site Hourly Range: $21.64 USD to $31.81 USD Locations Showing 1 location Huntington Park Community Hospital of Huntington Park 2623 Slauson Avenue Huntington Park, CA 90255, USA Job Title: Patient Access Representative – Full Time: 5 shifts per week, weekend availability required Job Summary: As the first point of contact for patients and visitors to Pipeline Health’s facilities, the Patient Access Representative (PAR) plays an important role in guiding patients through the admissions process, conducting eligibility screening, and preparing patient information for clinical departments. The PAR is responsible for obtaining demographic, insurance, and financial information, explaining all required forms and obtaining the necessary signatures from patients. Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes, collects and posts payments in the computer system and generates a payment receipt. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Essential Functions Greet patients, visitors, and caregivers upon arrival. Collect patient information, including demographic data, insurance information, and medical history. Verify patient insurance eligibility and benefits. Respond to patient and caregiver inquiries to routine and sensitive topics always in a compassionate and respectful manner. Collect copayments and other payments from patients. Identify outstanding balances from patient’s previous visits and attempt to collect any amount due. Update patient records and files. Answer telephones and direct calls to appropriate staff and departments. Provide information such as directions, visiting hours, or patient status information. Receive and route messages or documents, such as laboratory results, to appropriate staff. Transmit correspondence or medical records by mail, e‑mail, or fax. Use clear, concise, professional communication with coworkers, patients, all customers internal and external. Use AIDET in interactions with patients and family members. Act with a sense of urgency when performing tasks. Perform basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter. Report on any equipment and/or environmental issues for repair. Abide by HIPAA regulations. Speak up to stop the line and escale potential safety events if necessary. Complete and attend monthly training assigned. Float to other areas of the hospital as needed. Other duties as assigned. Behavioral Standards Treat everyone as their customer; utilize scripting and other tools to ensure consistency in customer service; express recognition and show appreciation to others; fully utilize AIDET principles; respond quickly to handle requests, complaints, and questions; display a positive attitude. Demonstrate the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members. Use a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices that allow opportunities for all to thrive and reach their potential, embracing ingenuity to serve our customers. Communication & Knowledge Understanding of insurance policies and procedures. Bi‑lingual in English and Spanish preferred; speak, read and write proficiently in English with the ability to speak and interact in Spanish as needed. Working knowledge of medical terminology. Follow dress code policy; answer phone correctly and promptly; be prepared for meetings; meet deadlines; act ethically; treat others with respect; respect customer and co‑worker time; establish and maintain effective relationships. Attend staff meetings; follow HIPAA guidelines; follow patient rights policy; comply with the compliance program; demonstrate knowledge of role in a disaster; demonstrate knowledge of fire and fire drill procedures; know hospital emergency codes; use standard precautions; manage environment of care by understanding the Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program. Experience At least one (1) year of experience in customer service. At least one (1) year of experience working in the healthcare setting preferred. Adaptable to changing work schedules and patient needs. Ability to read, write, and comprehend medical terminology. Prior experience collecting financial payments and understanding insurance a plus. Critical thinking, service excellence and good interpersonal communication skills; ability to read/comprehend written instructions; strong organizational skills; ability to follow verbal instructions; PC (computer) skills. Capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with team members who are recognized leaders in health care. Licenses & Certifications AHA BLS Basic Life Support DNU – MAB Tier III Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Community Hospital of Huntington Park