Salesforce Service Cloud Voice Architect
3B Staffing LLC
Salesforce Service Cloud Voice Architect Our client is seeking a hands-on Salesforce Service Cloud Voice Architect to lead the design, implementation, and delivery of scalable voice solutions within Salesforce Service Cloud. This role is ideal for a technical leader with deep contact center expertise who enjoys owning end-to-end architecture and partnering closely with cross-functional teams to bring high-impact customer experience solutions to life. Location: 100% Remote (U.S. based) What You'll Do:
- Architect, build, and deliver Salesforce Service Cloud Voice solutions from concept through production launch, supporting high-volume, multi-channel contact center environments.
- Lead voice routing, Omni-Channel configuration, CTI integrations, IVR design, and call flow optimization.
- Design and implement integrations between Salesforce and enterprise telephony platforms to support scalable and reliable voice operations.
- Partner with Product, CX, Engineering, Security, and Operations teams to translate business requirements into robust Salesforce architectures.
- Drive post-launch optimization using analytics, reporting, and AI-driven capabilities to improve agent productivity and customer experience metrics.
- 7+ years of Salesforce experience with deep expertise in Service Cloud and Service Cloud Voice implementations.
- Proven experience architecting and launching Service Cloud Voice solutions in production, customer-facing environments.
- Strong hands-on experience integrating Salesforce with enterprise contact center or telephony platforms.
- Deep understanding of contact center concepts including Omni-Channel routing, IVR design, voice concurrency, SLAs, and KPIs.
- Ability to communicate complex technical designs clearly to both technical and non-technical stakeholders.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Salesforce Service Cloud Voice Architect in Irvine, CA vacancy
$230k - $280k
...global network is made up of architects, designers, planners, engineers... ..., we are seeking Client Service Managers(CSM)-Water who are energized... ...teams - brining external voices, priorities, and... ...levels.Proficiency in CRM tools (Salesforce in particular) and Microsoft...SalesforceWork at officeLocal area3 days per week- ...together advances in cloud infrastructure, automation... ...all perspectives and voices are represented,... ...partner alliances, and services teams to enhance security... ...CRM and BI tools (e.g., Salesforce, Power BI) to drive a... ...bench of security architects, engineers, and advisors...Salesforce
Thinkahead
Irvine, CA1 day ago $80k - $120k
...implementing, supporting, or operating cloud contact center and VoIP... ..., STUN, WebRTC, and related voice technologies. We need a... ...CNAM, STIR/SHAKEN, and E911 services. We expect advanced troubleshooting... ...with platforms such as Salesforce, NetSuite, Dynamics 365,...SalesforceFull timeWork at officeContivio.com
Irvine, CA16 days ago$14 per hour
...business prospects utilizing our CRM software (Salesforce.com). -Set 2-5 appointments per day... ...prospective business for our business services we sell. -Keep daily log of... ...continuity systems. If you can develop a smooth voice for over the phone conversations and can...SalesforceHourly payWork at officeImmediate startStephan and Stephan Inc
Irvine, CA27 days ago$39.52k
...opportunities. Generate referrals through exceptional client service. Partner with internal teams to deliver the best financing... ..., Sales, Banking, or Financial Services experience. Salesforce or CRM experience. Lending industry experience is a plus but...SalesforceFull timeWork at officeMonday to FridayWorking Capital Marketplace
Irvine, CA2 days ago$96.4k - $144.6k
...disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized... ...champions to provide a high level of service and ensure the most ROI for customers by... ...with stakeholders. Maintain healthy Salesforce and Gainsight records. Subject matter expert...SalesforceFull timeWork at office$100k - $120k
...support operations across multiple live-service titles. This is a senior individual... ...to ensure consistent quality and brand voice across all support interactions. Evaluate... ...with CS platforms such as Zendesk, Salesforce Service Cloud, Freshdesk, or similar tools. Nice to...SalesforceFull timeWork at office$125k - $295k
...Wave Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience... ...hands-on experience with the Adobe stack (AEM + AEP) and CRM (Salesforce)Strategic Thinking: Ability to translate complex data into actionable...SalesforceWork at office$160k - $210k
...identify objectives and needs while aligning Toshiba products and services where business opportunities exist. Anticipate customer needs... ...in developing customer relationships.Must be proficient in salesforce.com or comparable CRM system.Demonstrated ability to work autonomously...SalesforceFull time- ...multivariate testing frameworks across the team and agencies Own utilization and optimization of the Customer Data Platform and Salesforce Marketing Cloud Enterprise Partner with the Digital Office and Data Analytics to mature data infrastructure and metrics Set global data...SalesforceWork at officeShift work
Jobtailor
Irvine, CA4 days ago $25 per hour
...Call Center Customer Service Representative Our client, a leading organization in the automotive industry, is seeking a dedicated... ...Confirm and update customer contact information accurately within Salesforce CRM Explain goodwill assistance programs and set clear...SalesforceTemporary workRemote workMonday to FridayFlexible hoursShift work$182.72k - $285.22k
...business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your... ...Partner Senior Director to join our growing Professional Services sales team in Technology, Media and Telecommunications. As a critical...SalesforceFull timeRemote work$174.48k - $223.47k
...resource constraints through close coordination across operations, service lines, and support functions. Bringing a strong commercial... ...approach.Strong use of CRM and networking tools (e.g., Salesforce, LinkedIn, IntroHive) to build and activate client networks.Demonstrated...SalesforceFull timeFixed term contractCasual workFlexible hours- ...office administration, document handling, tax support, client services, or a similar support role preferred Strong attention to detail... ...client financial information Experience with Logics and Salesforce CRM systems is preferred Role Standards All files must...SalesforceSelf employmentWork at office
Five Star Tax Resolution
Costa Mesa, CA5 days ago $45k - $300k
...unwavering commitment to offering convenience and a quality of service that is unmatched in the industry. We are looking for a... ...identify qualified leads through daily outbound calls Utilize Salesforce call campaigns while achieving daily, weekly, and quarterly KPI...SalesforceFull timeMonday to FridayRegents Capital Corporation
Costa Mesa, CA4 days ago$24 per hour
...unmatched artisan-crafted products and client service, we've made it easier than ever to... ...expertise and grow into a trusted, independent voice for a high volume of client... ...informed every step of the way. Use Salesforce.com and Asana to manage client relationships...SalesforceHourly payLocal area- ...five shared commitments: Value Every Voice - We put people first. Act with Integrity... ...accurate records of sales activities in Salesforce; record training's, appointments, tasks,... ...~5+ years of sales and customer service experience, including 3+ years in the travel...SalesforceSeasonal workWork at officeLocal areaAfternoon shift
The Travel Corporation
Costa Mesa, CA5 days ago $77.55k - $164.85k
...business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your... ...Salesforce Platform, and Prime teams that specialize in a specific cloud solution. You may be aligned to, but not limited to, the...SalesforceFull timeWork experience placementWork at officeRemote workFlexible hours$119k - $198.9k
Position Summary Salesforce Senior Consultant, Functional Transformation Our Deloitte... ...supporting their marketing, sales, and service organizations. Post sales activities including... ...in at least two Salesforce clouds: Sales Cloud, Service Cloud, or Experience...SalesforceLocal areaVisa sponsorship$144k - $241k
...TransformationOur Deloitte Sales & Service team empowers organizations to... ..., designers, engineers, and architects. Our team balances business... ...operating costs.Experience with Salesforce.Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and...SalesforceLocal area$88.8k - $148k
Position Summary Our Deloitte Sales & Service team empowers organizations to build... ...operators, creatives, designers, engineers, and architects. Our team balances business strategy,... ...the functional and technical solutions.Salesforce CPQ CertifiedA Bachelor’s degreeAbility...SalesforceLocal area$77.55k - $189.35k
...through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.... ...employees across the Consumer Business Services Industries. In this role, you won't just... ...internal Salesforce resources and Prime and Cloud sales teams.Share the Salesforce value...SalesforceFull timeWork experience placementRemote work$99.5k - $214.4k
...Account Executive Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets... ...experience in selling complex technology solutions, understanding cloud-based services, and designing B2B and B2C solutions. Collaborating with...SalesforceSalesforce
Irvine, CA1 day ago$96k - $186k
...inventory Partner closely with Sales, Revenue Operations, Client Services, and Product teams to support revenue goals Analyze inventory... ..., not necessarily build complex pipelines) Experience using Salesforce to support reporting, forecasting, or deal analysis Ability...SalesforceFull timeTemporary workPart time$30 - $34 per hour
...open project information, and sales in the CRM system (i.e., Salesforce) Coordinate with internal & external teams (finance, legal,... ...years of experience in sales support, sales operations, customer service, or a related administrative role (experience in construction...SalesforceHourly payFull timeFor subcontractorWork at officeShift workMcKinley Group LLC
Irvine, CA3 days ago- ...position and the incumbent should bring a wealth of Customer Service and Support experience leveraging omni-channel to the role. This... ...with best-in-class Support technologies, preferably including Salesforce Service CloudExperience building robust and highly adopted...SalesforceContract work
$145.5k - $182k
...position at the point of saleSales & Distribution Management· Builds/maintains rigorous sales practices using all CNA systems including SalesForce.com and other sales tools and disciplines· Develops producer relationships to build pipeline, agency intelligence, and drives...SalesforceFull timeWork experience placementHome office- ...client relationships, and achieving sales goals. The candidate should have at least two years of sales experience, be proficient with Salesforce, and possess strong negotiation skills. Benefits include health insurance, retirement plans, and paid time off. #J-18808-Ljbffr...Salesforce
- ...Customer Service Specialist Reports to: Customer Service Supervisor Location: Tustin, CA Company: JustFoodForDogs, LLC... ...delivering exceptional service Experience with CRM systems such as Salesforce is a plus Pet industry, veterinary, or nutrition experience is...SalesforceFull timeFlexible hours
$42k
...records of prospect interactions, track progress, and update lead statuses in our CRM (Customer Relationship Management) system, Salesforce What you bring: ~1+ years of Tech Sales experience ~ Experience in the Technology / Healthcare space ~ A passion for working...SalesforceBase plus commissionWork at officeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Salesforce Service Cloud Voice Architect. Be the first to apply!
Related searches
- senior cloud data engineer Irvine, CA
- cloud architect Irvine, CA
- aws cloud infrastructure engineer Irvine, CA
- senior cloud infrastructure engineer Irvine, CA
- senior cloud solutions architect Irvine, CA
- informatica cloud developer Irvine, CA
- senior devops cloud engineer Irvine, CA
- cloud developer Irvine, CA
- senior aws cloud engineer Irvine, CA
- aws cloud security engineer Irvine, CA