Guest Service Agent

Job Description

Job Description

Join a fun and fast paced front desk to help welcome our guest to beautiful Steamboat Springs, CO!

We are looking for someone that is ready with a welcoming smile and to provide top-notch customer service while enjoying a flexible schedule so you can enjoy our wonderful ski town!

The Guest Service Agent plays a vital role in delivering impeccable hospitality to our owners and guests. This position is responsible for welcoming & checking guests in and out, providing concierge services, responding to guest and owner requests, and coordinating with housekeeping and maintenance.

The successful candidate will have outstanding people skills, enjoy hospitality, be skilled in multi-tasking, and present themselves in a professional manner.

$21-25/hr DOE (annual equivalent of $43,680-52,000)

PERKS AND MORE:

• Health & Dental Plan
• Vision Plan
• 401K
• Life Insurance
• Paid Time Off
• Discount Lodging Benefits
• Discounts on Awesome Activities & Events
• Ski Passes
• Competitive Pay
• Professional Work Environment
• Great Company Parties!

Summary: This position will work with our guest services department in providing exceptional hospitality to our guests and owners. This position is integral in delivering a pleasant, positive and memorable vacation experience to visitors by being professional, courteous, and helpful.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Greets, registers, and gives directions to guests/owners. Issues room key and escort instructions to Bell/Shuttle Driver’s.

Understands Resort’s utilized TRACK software & reservation system to be able to post monetary transactions, check in/ check-out guest, and make walk-in reservations.

Handle multiple phone lines including routing them to other departments.

Serve as the liaison between the guest/owners and the maintenance and housekeeping departments.

Be able to enter work orders, use a two way radio, and a paging system.

Handles administrative duties such as: report compilation, photocopying, retrieving and sorting mail, posting outgoing mail, and delivering messages.

Answers inquiries pertaining to resort services; registration of guests and lodging policies.

Advises guests of available area activities, events, entertainment and provides concierge services as requested.

Interfaces with vendors and suppliers to ensure adequate delivery of supplies and services for front office department.

Maintains a secure key control system to ensure the safety of our guests, owners, and their property.

Provides Shuttle Service as necessary: entails providing safe transportation of guests/owners around town. Loading and unloading luggage and ski equipment, and may involve carrying heavy loads up and down stairs.

Arranges for special services and equipment.

Performs other duties as assigned by Director, Manager or other department heads and may be assigned either permanently or temporarily to other Mountain Resorts or Simply Steamboat Front Office Operations, as business needs demand.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position . Resort Group reserves the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline: Recruiting timelines vary by position, however, all Resort Group positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Resort Group is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is located in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Resort Group is an equal opportunity employer and maintains drug-free workplaces. All employees and candidates are reminded that Resort Group adheres to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.