FOH Server - Catamount Lake House

Job Description

Job Description

JOB DESCRIPTION – SERVER

ABOUT DESTINATION HOSPITALITY

Destination Hospitality exists to create best-in-class hospitality experiences in destination resort markets. We believe hospitality is more than service—it is an art form rooted in genuine human connection, obsessive attention to detail, and a deep sense of place.

By thoughtfully curating food, drink, design, and service, we strive to ensure every guest leaves feeling welcomed, fulfilled, and genuinely better than before they arrived. Our culture is built on excellence in craft, unwavering hospitality, authenticity and integrity, community, empowerment and growth, and a shared sense of humor.

Every role at Destination Hospitality plays a critical part in shaping unforgettable moments. We don’t just hire employees—we cultivate memory-makers, connection creators, and hospitality professionals who are passionate about elevating the guest experience and growing together as a team.

POSITION SUMMARY

The Server is the primary host of the guest experience and the face of Destination Hospitality on the dining room floor. This role exists to create an environment where every guest thinks, “This. This is the only place in the world I want to be eating right now.”

Servers guide guests through their dining experience with confidence, warmth, and intention—anticipating needs, sharing knowledge, and executing service with heart and style. Through professionalism, curiosity, and genuine care, Servers help transform a meal into a memorable experience.

CORE RESPONSIBILITIES

Service Execution & Operations

• Execute Destination Hospitality’s steps of service with consistency, attention to detail, and genuine warmth.
• Be punctual, prepared, and in proper uniform for every shift.
• Accurately enter food and beverage orders into the point-of-sale system.
• Deliver food and beverages promptly and correctly using proper table and seat numbers.
• Complete all assigned opening, running, and closing side work thoroughly and correctly.
• Assist back waiters and teammates with clearing, resetting tables, and maintaining smooth service flow.
• Reconcile guest checks and accurately manage cash and credit transactions.
• Maintain cleanliness and organization of service stations, dining areas, and guest-facing spaces.

JOB-SPECIFIC REQUIREMENTS

GUEST EXPERIENCE & HOSPITALITY

• Provide genuine hospitality with heart and style in every guest interaction.
• Welcome and greet guests immediately and warmly; use guest names whenever possible.
• Make guests feel comfortable, valued, and personally cared for throughout their visit.
• Guide guests through the menu with confidence by clearly explaining offerings, ingredients, and preparations.
• Make thoughtful food and beverage recommendations tailored to guest preferences and occasion.
• Monitor the dining experience attentively and respond promptly and courteously to guest requests or concerns.
• Address issues with empathy and professionalism and escalate to management when appropriate.
• Share guest feedback, preferences, and special occasions with management to enhance future visits.

KNOWLEDGE & PROFESSIONAL DEVELOPMENT

• Maintain a strong working knowledge of all food and beverage menus, including daily features.
• Know and understand allergens and dietary restrictions; communicate clearly with the kitchen and management.
• Perform proper wine service for bottle selections and maintain knowledge of all by-the-glass offerings and varietals.
• Commit to the ambitious pursuit of knowledge, continuously developing product knowledge to enhance the guest experience.
• Stay curious, engaged, and open to learning about hospitality, service techniques, and Destination Hospitality standards.

CULTURE, TEAMWORK & PROFESSIONALISM

• Embody Destination Hospitality’s Mission, Vision, and Core Values in all interactions.
• Maintain a positive, upbeat, and professional attitude, even during high-volume or high-pressure shifts.
• Communicate respectfully and work collaboratively with all front- and back-of-house team members.
• Uphold high standards of cleanliness, appearance, and professionalism at all times.
• Be accountable for personal performance and contribute positively to the team’s success.
• Treat guests and teammates with authenticity, kindness, respect, and sincerity.

COMPENSATION & BENEFITS

Compensation: Tipped Minimum Wage plus gratuities

Employee Benefits Package for Full Time Year Round Team Members:

• Health insurance eligibility:
  • Pre-tax health insurance benefit contribution of up to $125 per pay period (up to $3,250 annually)
  • Medical, dental, vision, and accident plans available
• Paid Time Off:
  • Up to 40 hours PTO accrued per 2,080 hours worked, increasing to 80 hours after 3 years.
  • Paid sick leave
• Tuition reimbursement:
  • Up to $1,000 for pre-approved, industry-related coursework

Employee Benefits Package for Seasonal and All Team Members:

• Paid Sick Time
• Dining Discounts
• Club Employee Privileges

WHY THIS ROLE MATTERS

Servers at Destination Hospitality are more than order-takers—they are storytellers, guides, and memory-makers. Your ability to connect, anticipate, and care deeply shapes how guests feel long after they leave. Every interaction is an opportunity to create magic, and your role is essential to delivering the exceptional experiences that define our brand.