Personal Banker - Lakeline (English/Spanish Bilingual)

Personal BankerAs a Personal Banker at UFCU, you serve as a trusted ambassador of the organization's core values. You deliver exceptional Member service by accurately processing transactions, answering questions, and resolving account-related issues of moderate complexity. Through an interactive, consultative interview process, you proactively identify Members' financial needs, recommend appropriate solutions, and support Members in achieving their financial goals. You contribute to business development efforts by engaging in external events and community activities, and support branch operations through a variety of established activities and processes.Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:Purposefully Member-ObsessedWe are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success.Possibilities ReimaginedWe are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.Performance Excellence Rooted in Unwavering IntegrityWe do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.Essential FunctionsProvide prompt, courteous, and accurate service to Members in accordance with UFCU's values.Respond and resolve member needs and service requestsOpen consumer deposit accounts and Certificates of DepositRead and review credit reports with membersProcess loan applications, financial transactions, and other service requestsAssess and anticipate member needs, and refer members to appropriate business partnersProvide notary and safe deposit box servicesAssist with fraud disputesComplete opening and closing proceduresHost tables, participate in events, and attend Select Employer Group (SEG) eventsConnect members with internal business partners to help problem solveAdhere to all company policies, procedures and business ethics codes Provide smooth onboarding experiences and digital tool adoptionComplete required regulatory Training as assigned.Maintain strict adherence to and in compliance with all laws, rules, regulations and internal controls specific to your role, including but not limited to the Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.Knowledge/Skills/AbilitiesAbility and desire to gain knowledge and skills in all personal banking areas including but not limited to Total Member Experience (TME), performing the ADAPT model, UFCU products and services.Exceptional Member service providerStrong understanding and ability to communicate the UFCU Way.Strong ability to understand and adhere to financial institution compliance requirementsExtensive understanding of Credit Union products and servicesAbility to navigate multiple systems efficientlyAbility to read, analyze and explain credit reportsBasic knowledge of mortgage processAbility to manage lobby management softwareAbility to research and identify resources leading to Member success stories.CompetenciesDemonstrating Member Obsession Puts themselves in the Member's shoeLooks for friction points o Makes it personalized and easyDemonstrating Performance Excellence Sets standards for elevating excellenceEnsures elevated qualityTakes responsibilityConducts continuous improvementDemonstrating Innovation Challenges current thinkingApproaches change with a positive mindsetExperienceMinimum Requirements (Must have)High School Diploma or GEDMinimum 6 months of experience in customer service and working in a team environmentConsultative sales experiencePreferred Requirements (Nice to have)Bilingual English/second languageFinancial institution experienceLending experienceExperience working in fast-paced, high-volume environmentMotivational FitCulture FitCivic ResponsibilityContinuous ImprovementMember FocusInterdepartmental CooperationPersonal GrowthThings You Need to Know Before You ApplyPhysical DemandsThe physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. FrequentSittingUse of hands to finger, handle or feelUse of hands and arms to reachExtensive use of the computer, requiring the specific vision abilities including close vision, distance vision, peripheral vision, and the ability to adjust focusWork EnvironmentThe work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position may involve periodic stressful conditionsThis position has direct exposure to possible robberyMay occasionally require an adjusted work schedule, overtime, and evening/weekend hoursMay occasionally move from one work location/branch to anotherPublic contact position, requiring appropriate professional appearanceFrequent computer use at a workstation up to two hours at a timeThe noise level in the work environment is usually moderate#INDUFCUEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.