Dispatcher

Job Description

Receive and dispatch emergency and non-emergency requests for ground and air ambulance responses.  Direct inbound and outbound telephone calls to appropriate departments, internal and external.

DUTIES AND RESPONSIBILITIES: Except as specifically noted, the following functions are considered essential to this position.

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1. Assists ground and/or air resources for emergency and non-emergency responses.
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2. Coordinates first responder notification of fire departments and other agencies as requried.
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3. Receives and keypunches requests for ground and air response.
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4. Documents daily activity.
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5. Provides pre-arrival instructions using EMD.
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6. Trains new Communication Center employees as requested.
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These duties, responsibilities, requirements, and conditions are not intended to be all inclusive and may be expanded to include other duties, responsibilities, requirements and conditions.

QUALIFICATIONS:

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1. High School Diploma or GED.
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2. National and/or State certification as an Emergency Medical Technician (preferred); as determined by appropriate state requirements; but not always necessary depending on experience, etc.
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INTERPERSONAL REQUIREMENTS :

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1. Maintain social, ethical and organizational norms.
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2. Achieve accomplishment of all task details, no matter how small.
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3. Maintain good personal motivation; develop a sense of ownership of job tasks and results.
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4. Must have a sense of urgency for all work performed.
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5. Must maintain professionalism and respect with patients, co-workers, emergency service providers, healthcare workers and the general public.
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\n All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. \n

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