Front Desk Agent

Front Desk AgentAre you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're looking for! General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable. Hours of work are 7 pm-3am to include weekends.The Front Desk Agent is responsible for a variety of tasks, including:Greeting guests as they arrive at the hotelChecking guests in and out of the hotelAnswering phone calls and responding to emailsAssisting guests with any questions or concerns they may haveMaintaining accurate records of guest information and room assignmentsHandling cash and credit card transactionsProviding information about hotel amenities and local attractionsEnsuring that the front desk area is clean and organizedThe ideal candidate for this position will possess the following skills:Excellent customer service skillsStrong communication skills, both verbal and writtenAbility to multitask and prioritize tasks effectivelyAttention to detail and accuracyAbility to work well under pressureProficiency in using hotel front desk software and equipmentBasic math skillsFlexibility to work different shifts, including weekends and holidaysBenefits include:Medical, Dental, and Vision Insurance OptionsCompany Paid Life InsuranceCompany Paid TelemedicineSupplemental Life Insurance401(k) with company matchEarned Wage Access ("on-demand pay")Hotel Room DiscountsCompany Paid Employee Assistance ProgramPerks through Benefit HubGenerous Time Off PackageGeneral Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility. General Hotels