Desktop Support Specialist

Job Title Desktop Support Specialist – Wakefield, MA (onsite, 5 days a week) Role Overview Within the first 90 days, you will learn about our business, systems, procedures, and corporate staff by shadowing the IT Technology Manager. By the end of the first 6 months, you will work independently and develop a working relationship with users at all technical ability levels and IT staff (local and off‑site). Responsibilities Second‑tier support to end users, ranging from support staff to the Chairman, in a Windows11 and Office365 environment, using MSTeams. Maintain multiple Windows Server machines, WAN/LAN systems, printers, and security‑related patches, and become the point person for any facility‑related requests. Document IT procedures and maintain related documentation. Travel Expectations Travel (less than 10%) to other TMHCC locations (Salem, NH and Chappaqua, NY) will be required. Qualifications Associate degree in computer science or related field, or equivalent education/experience. Up to two years of progressive professional desktop support experience in an office environment. Excellent analytical, critical‑thinking, organizational, and communication skills. Strong proficiency in Office365. CompTIA A+Certification, ITILFoundation Certification, or MicrosoftCertified Systems Administrator (MCSA) for Windows11 or later is a plus. Benefits Competitive salary and comprehensive benefits package. Medical, vision, and dental coverage (eligible from day one). Basic life and disability insurance; 401(k) plan with 6% company match. 20 days of PTO, two floating holidays, approximately 11 paid holidays, and volunteer time off. Paid parental leave. Wellness program including mental health services and Headspace subscription. Student loan matching program. Employee discount program. Pay Transparency The pay range for this position is $28.08 – $38.60 per hour, which includes geographic adjustments where applicable. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. EEO Statement We are an equal‑opportunity employer and are committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws. #J-18808-Ljbffr