Passport Technical Support Specialist (Remote w/in NC)

To assist in the efforts of the Passport Technical Support (TAC) team to ensure reliability and serviceability for New Product Development and Production products by maintaining the flow of technical information between Gilbarco Authorized Service Contractors (ASC) and end-users. Key ResponsibilitiesInternal Technical Support • Complete daily assignments from the Technical Support Team Supervisor/Lead following instructions, standard work, and pre-established guidelines. • Communicate progress on objectives and development plans.• Update TAC SharePoint Forum with new findings and troubleshooting tips.Background and Skill• Bachelor’s degree in a technical field (or equivalent work experience)• Minimum 2-6 years’ experience in Service Support Center or equivalent experience• POS ASC Certifications• Knowledge of PC Hardware (motherboard, hard drive, RAM, etc)• Knowledge of various Windows OS• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.• Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.Office suite software — Microsoft Office softwarePresentation software — Microsoft PowerPointConfiguration management software — Automated installation softwareData base user interface and query software — Database software; Microsoft SQL ServerDesktop communications software — Remote control software; File Transfer applicationsVontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 13 paid holidays (including 3 floating holidays), and paid sick leave.*Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. WHO IS INVENCO by GVRInvenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.WHO IS VONTIERVontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.Together, let’s power the way the world moves!#LI-KS1#LI-Remote"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."Job SummaryJob number: INV001535Profession: Service (Customer & Field)