Restaurant Outlet Manager

Job Description

Job Description

As a Restaurant Outlet Manager at Eden Resort & Suites, you'll lead with purpose and elevate our guests' dining experiences across our venues, including Arthur's Terrace and the Encore Lounge. You'll be at the heart of our operations, using your strategic leadership skills to drive revenue, optimize profits, and maintain our renowned quality standards. Your role is crucial in fostering a positive environment where team members thrive, and guests leave with unforgettable memories. We prioritize excellence and a spirit of ownership, so you'll have the support and resources you need to succeed and grow.

At Eden Resort & Suites, we believe in caring for each individual and creating an inclusive, collaborative workplace. We offer benefits like employee discounts, an assistance program, and comprehensive insurance options for eligible team members. Join us in our journey to expand and innovate, where your contributions are valued, and your career can flourish. If you're ready to lead with impact and care for every guest and team member, we invite you to apply and become part of our dedicated team.

$70,000 yearly starting salary

• Assists in leading the AM food & beverage staff to ensure the department operates efficiently and business goals are achieved.
• Under the direction of the Director of Food and Beverage, will ensure that the outlet is handled seamlessly and in adherence with Eden Resort & Suites Standards.
• Ensure all food safety and alcohol service codes are followed.
• Guest Service: Accountable for guest satisfaction by ensuring food and beverage service standards are met, and guest needs are responded to in a timely manner.
• Resolves guest complaints in a courteous and friendly manner, focusing on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards.
• Evaluate staff performance and take appropriate corrective action as needed to hold team members accountable.
• Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members.
• Assists in training all team members and ensures training records are maintained.
• Analyzes quality issues, identifies training needs, and ensures implementation to improve results.
• Ensures all company, brand, and department-specific training requirements are met.
• Supports the Director of F&B in achieving business revenue goals by implementing and delivering service programs.
• Responsible for building and maintaining client relationships to drive repeat business/customer referrals.
• Assists in implementing changes to food and beverage operations based on sales and guest comments.
• Supports management of expenses to maximize hotel profitability.
• Supports effective labor management through proper scheduling, monitoring, and adjusting based on business needs and the departmental budget.
• Manages and maintains company assets to stay within budget guidelines.
• Conduct routine inspections of food and beverage operations to maintain quality food, beverage, and kitchen/restaurant standards per Eden Resort & Suites.
• Promotes collaboration and a positive, professional work environment.
• Attends all daily, weekly, and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
• Assistant in Eden Resort Champagne Sunday Brunch and other holiday brunches.

Essential Skills:

• Must have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests.
• Must be able to manage multiple priorities in a fast-paced environment.
• Prefer experience with venues of similar size, volume, and reputation for focus on guest satisfaction.
• Basic knowledge of culinary operations, restaurant, banquet, and beverage service.
• Familiar with all aspects of tableside service; knowledge.
• Demonstrates clear written and verbal communication skills.
• Customer focus.
• Strategic focus.
• People management and development.
• Adaptability.
• Teamwork.
• Handles pressure well.
• Conflict management.
• Problem-solving.

Education And Experience Required:

• High school diploma, College degree, or equivalent experience is required.
• At least four years of management experience in a full-service hotel or restaurant is preferred.

Physical Requirements:

• Physical: Ability to lift, push, and pull up to 50 pounds regularly throughout the shift.
• Ability to lift, transport, and connect a keg weighing up to 150 pounds on an occasional basis with assistance.
• Requires the ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift.

The Eden Resort & Suites offers a collection of unique and upscale guest rooms and suites, unsurpassed on-site recreational facilities, and an exceptional staff ready to meet guests' needs. With a 50+ year foundation as a premier destination in Lancaster, the Eden Resort is expanding its service offerings and looking for individuals to join our team.

At the Eden Resort, our core values are at the heart of all that we do and are key to our enduring success. Eden Resort team members are deeply committed to caring for every individual who crosses their path , be it a guest or fellow team member. Our dedication to caring for others is expressed by team members' generosity with their time and efforts , the pursuit of excellence in their craft , and a spirit of ownership .

BENEFITS:

• Employee discount
• Employee assistance program
• (PTO, medical, dental, vision, life insurance benefits dependent on full-time status)