Busser / Runner

Job Description

Job Description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Competitive salary
• Dental insurance

MARKET CAFE BUSSER / RUNNER

Location: Dallas, TX
Reports To: Food & Beverage Manager
Status: Non-Exempt
Department: Social Enterprises / Operations
 
Overview of Role
The Busser/Food Runner plays a vital role in creating an exceptional guest experience by ensuring food is delivered promptly, dining areas remain clean and inviting, and the restaurant operates efficiently throughout each service. This position serves as an important connection between the kitchen and front-of-house teams, helping deliver a seamless dining experience while supporting servers and maintaining a welcoming environment for every guest.

 
The ideal candidate is energetic, dependable, customer-focused, and enjoys working in a fast-paced team environment. This individual takes pride in providing outstanding hospitality, anticipating guest needs, and contributing to the success of the entire restaurant team.
 
Guest Experience

• Deliver food accurately and promptly to guests while ensuring presentation standards are maintained. 
• Create a warm, welcoming experience through friendly and professional interactions with every guest. 
• Assist guests with basic requests and communicate additional needs to servers or management promptly. 
• Maintain awareness of dining room activity to support efficient guest service. 

 
Dining Room Support

• Clear, clean, and reset tables quickly to maintain dining room flow. 
• Keep dining areas clean, organized, and stocked throughout each shift. 
• Refill water stations, condiments, napkins, and service stations as needed. 
• Assist with maintaining cleanliness of entrances, beverage stations, and common guest areas. 

 
Food Running

• Verify orders before delivering to ensure accuracy. 
• Communicate effectively with kitchen and front-of-house staff regarding guest needs and order timing. 
• Support timely execution of food service during peak business periods. 
• Maintain knowledge of menu items to answer basic guest questions and identify the appropriate team member for more detailed inquiries. 

Team Support

• Assist servers with guest service needs to ensure a seamless dining experience. 
• Support opening, closing, and side work responsibilities. 
• Help maintain a clean, safe, and organized work environment in accordance with food safety and sanitation standards. 
• Work collaboratively with all restaurant team members to achieve operational excellence and exceptional guest satisfaction. 

 
Qualifications

• Previous restaurant or hospitality experience preferred but not required. 
• Positive attitude with a genuine passion for serving others. 
• Strong communication and teamwork skills. 
• Ability to work efficiently in a fast-paced environment. 
• Ability to stand and walk for extended periods and lift up to 40 pounds. 
• Ability to work evenings, weekends, holidays, and special events as needed. 

 
Core Competencies

• Customer Service Excellence 
• Teamwork & Collaboration 
• Sense of Urgency 
• Attention to Detail 
• Communication
• Dependability
• Professionalism
• Adaptability

 
Physical Requirements

• Frequently stand, walk, bend, reach, and carry items throughout the shift. 
• Lift and transport trays, dishes, and supplies weighing up to 40 pounds. 
• Work in a fast-paced restaurant environment with exposure to varying temperatures and noise levels. 

 
Additional Responsibilities
This job description is intended to describe the general nature and level of work being performed. Employees may be assigned additional duties, responsibilities, or special projects as business needs evolve or as directed by management.