Custom Fit Solutions Specialist

Job Description

Job Description

WSA - Wonderful Sound for All is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Inbound and outbound callers regarding fit and any options for existing orders

• Provide options accordingly to work to save sales and to partner with customers for solutions

• Create / Update cases in salesforce tool -Understand 3D modeling practices and products / options

• Assist with custom receiver placement, venting alterations, wax guard, etc.

• Have a thorough understanding of entire product portfolio and available options based on products as well as business channels

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.