Dispatch Supervisor

Dispatch / Customer Advocate Supervisor Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Modivcare is looking for an experienced Dispatch / Customer Advocate Supervisor to join our team. This position is responsible for ensuring timely services for clients through subcontracted transportation providers, including oversight and management of provider relationships. This role includes: Ensuring all contract regulations are enforced. Collaborating closely with other departments to foster alignment and achieve established performance criteria. Overseeing the trip assignment process. Implementing alternative transportation options, including public transit, recipient reimbursement, and volunteer or independent driver programs. Partnering with transportation providers to address and resolve transportation-related issues. Recommending and implementing improvements to enhance team performance. Maintaining open lines of communication with team members, company representatives, facilities, transportation providers, and local and state authorities. Providing guidance to advocates on difficult and/or escalated trip assignments. Determining appropriate staffing and resources to achieve goals and objectives. Coaching employees on performance gaps, career development opportunities, and strategies. Mentoring and coaching employees on human resources processes, including onboarding, performance management, employee relations, compensation, and rewards. Recognizing others' contributions and sharing credit for success. Driving employee satisfaction and retention through the development of programs and initiatives that support a positive team environment. Preparing and managing assigned budgets, analyzing variances, and initiating corrective actions to maximize operational performance. May lead projects and perform other duties as assigned. Occasional business travel may be required. We are interested in speaking with individuals with the following: Bachelor's Degree required. Four (4) plus years of experience. Up to one (1) year of leadership responsibility. Or equivalent combination of education and/or experience. Strong thinking and reasoning skills with the ability to solve problems effectively. Excellent verbal and written communication skills with the ability to communicate clearly and concisely. Strong customer service skills with the ability to address customer needs while following company procedures. Ability to make critical decisions while adhering to company procedures. Strong interpersonal skills with the ability to work effectively with a variety of personalities and individuals. Strong management and organizational skills with the ability to influence others and make responsible decisions. Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Ability to proactively identify solutions to work-related problems, follow instructions, and complete assignments in a timely manner. Ability to effectively build relationships with customers and coworkers. Ability to complete assigned tasks in stressful situations. Knowledge of quality improvement tools and processes. Experience with demand-response transportation management is a plus. Experience in a call center environment is a plus. Salary: $46,000 - $55,000 Annual This role is bonus eligible based on individual and company performance. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Primarily seated work; extensive computer and telephone use; occasional standing, walking, reaching, bending, and lifting up to 10 lbs. Modivcare offers a comprehensive benefits package to include the following: Medical, Dental, and Vision insurance Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child) Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post --Tax Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off Paid Parental Leave Short-Term and Long-Term Disability Tuition Reimbursement Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at View email address on click.appcast.io