Sales Manager

Location FORT MYERS-DANIELS PKWY, FL Position Sales Manager Responsibilities Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. Ensure execution of Company policies and standards, holding the team accountable for store conditions and results. Model and coach best‑in‑class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction. Provide Manager‑on‑Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity. Ensure accurate and efficient use of POS and Self‑Checkout systems, supporting smooth transactions and customer support. Oversee Balloons business, birthday party operations, and other in‑store programs and events. Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution. Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings. Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience. Ensure efficient execution of BOPIS and Same‑Day Delivery, delivering timely order fulfillment and strong omni‑channel service. Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops). Train, coach, and develop team members through structured TM onboarding and ongoing skill‑building across assigned departments. Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations. Other duties as assigned. Qualifications 3+ years retail leadership experience. Ability to remain standing for long periods of time and move throughout the store. Regular bending, lifting, carrying, reaching, and stretching; ability to lift, carry, push, and pull merchandise and fixtures up to 25‑50 pounds. Ability to climb ladders or step stools to stock and retrieve products, and to perform repetitive motions such as scanning items, stocking shelves, and operating POS equipment. Ability to work in a fast‑paced environment with frequent customer interactions. Work hours include nights, weekends, and early mornings. Applicants must satisfy federal, state, and local legal requirements. Work Environment Physical demands include standing for extended periods, lifting and moving merchandise up to 25‑50 pounds, operating POS equipment, and working in a fast‑paced retail setting. The role requires flexibility to work nights, weekends, and early mornings. Benefits Health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and additional benefits. Equal Opportunity Employer Michaels is an Equal Opportunity Employer and encourages applicants from all communities to apply. Reasonable accommodations are provided for individuals with disabilities. For more information, contact Customer Care at View phone number on click.appcast.io. #J-18808-Ljbffr