Technical Systems Analyst

Technical Systems Analyst

The city of Las Vegas invites applications for Technical Systems Analyst. This position performs a variety of support and technical duties for computer applications and hardware systems for an assigned department, division or work unit, other than the Information Technologies Department. Position may report to the Information Technologies Department in order to support enterprise-wide applications.

The purpose of this recruitment is to establish an eligible list for current and/or future openings which may include part-time or full-time positions. Ideal Candidate when assigned to Public Works The ideal candidate for the Technical Systems Analyst role in the Facilities Management Division will have experience supporting and maintaining a variety of business applications used to manage facilities, assets, work orders, fleet operations, and mobile field activities. This candidate will be skilled in developing reports and analyzing operational data using tools such as Excel, SQL, Power BI, SSRS, or similar reporting platforms. They will have experience with software testing, system configuration, documentation, user training, and supporting software implementations and upgrades. The ideal candidate is a customer-focused problem solver who can quickly learn new systems, analyze business processes, and effectively serve as a liaison between Facilities Management, Information Technology, software vendors, and end users to deliver practical technology solutions. Experience with enterprise asset management systems such as Infor Mobile, Ron Turley Associates (RTA), or similar software is desirable but not required.

Ideal Candidate when assigned to Municipal Court The ideal candidate for the Technical Systems Analyst role with the City of Las Vegas Municipal Court will have experience supporting and maintaining a variety of business applications used in the Court including Court case management, case calendaring, e-filing, document management, reporting and related Court business technology systems. This candidate will be skilled in developing reports and analyzing operational data using tools such as Excel, SQL, Oracle, Power BI, or similar reporting platforms. They will have experience with software testing, development, code debugging, system configuration, documentation, user training, as well as new solution research, testing and deployment.

The ideal candidate is a customer-focused problem solver who can quickly learn new systems, analyze business processes, and effectively serve as a liaison between Court Management, Information Technology, software vendors, and end users to deliver practical technology solutions and continuous process improvement. Experience with Court related software vendors such as Journal Technologies, Tyler Technology, Courtsmart, or similar software is desirable but not required.

Distinguishing Characteristics This is the entry level class in the Technical Systems Analyst series. This class is distinguished from the Sr. Technical Systems Analyst by the performance of the more routine tasks and duties assigned to positions within the series.

Supervision Received and Exercised Receives direction from higher level supervisory or management staff. May receive technical and functional supervision from a Sr. Technical Systems Analyst.

Type of Examination A civil service examination will be conducted in accordance with the Civil Service Rules of the city of Las Vegas. The supplemental questions are the examination. Falsification of information may result in disqualification from a recruitment or removal from a city positions. Additional information will not be accepted after the closing date. The supplemental questions of all qualified applicants will be reviewed for placement on an eligible list. Eligible List You must score 70% or higher on the examination to be placed on the eligible list. The eligible list will remain in effect for a period of 6 months from the date of certification and may be extended for a period of up to 2 years.

Selection Process Final candidate selection will include list placement and may include hiring interview (if applicable). Any individual offered employment will be required to pass a pre-employment hair drug test, complete background check, and may be required to demonstrate the ability to perform the physical requirements of the job. Some positions may require preliminary background checks.

Example of Duties

Essential Functions

1. Performs a variety of computer support functions which may include coding, testing and maintaining systems unique to the assigned work unit, and often not supported by Information Technologies.
2. Performs computer system design tasks including designing screens and configuring programs; tests new computer applications and systems.
3. Defines program requirements by performing analysis of existing systems, procedures and current workflow and design issues.
4. Troubleshoots existing computer application issues by identifying, evaluating and analyzing problems; report issues to developer and programmer.
5. Makes modifications to program configurations as required.
6. Prepares test data for use in testing various application changes.
7. May serve as technology resource for the assigned department and a liaison between the assigned department and the Information Technology department. Handles inquiries and complaints from start through resolution in an efficient and timely manner.
8. Prepares documentation for new systems and changes to existing systems, in accordance with established standards and procedures.
9. Performs database analysis to determine the most effective database designs; develops and implements new and improved database tables. Ensures compliance with established data quality standards and procedures.
10. Designs and runs routine and special request reports.
11. Prepares business and computer application performance statistics and reports; maintains a variety of logs, records and files as needed.

Marginal Functions

1. Participates in meetings with Information Technologies to discuss assigned work unit's needs. Participates in the research of new software and hardware.
2. Maintains the security of records and data as necessary.
3. Support various business applications in use in the city.
4. May assist with the preparation of the assigned work unit budget.
5. Performs related duties and responsibilities as required.

Minimum Requirements

Experience Two years of recent, increasingly responsible computer programming or systems analysis experience. Experience within the business area of assignment is desirable.

Training Associate degree from an accredited college or university with major in computer science, information systems or a field closely related to the area of assignment. May substitute combination of equivalent education and related experience. The city assesses 1.5 years of fulltime experience as equivalent to one year of education.

Knowledge, Skills and Abilities

Knowledge of Depending on Assignment: Principles and techniques of computer programming, on-line programming and programming documentation. Computer coding and testing techniques and methodologies. Programming languages, including VisualBasic, .net, and Delphi. One or more on-line report writing applications, such as Crystal Reports, Oracle Reports or Microsoft Access. Principles and operating procedures of computer systems and related equipment. Principles and techniques of lead supervision.

Skills in Learning the unique needs and computer hardware and applications of the assigned work unit. Communicating with both users and technology staff. Communicating clearly and concisely, both orally and in writing. Establishing and maintaining effective working relationships with those contacted in the course of work.

Competencies Core Workforce Competencies

Professionalism – Demonstrates core values by being honest, respectful and positive.

Effective Communication – Expresses verbal and written thought in a clear and understandable manner.

Customer Focus – Demonstrates genuine concern and satisfies external and/or internal customers based on the CLV core purpose and values.

Adaptability – Able to effectively modify behavior to suit changing workforce demands.

Problem Solving – Solves problems by considering all causes, solutions and outcomes.

Productive Partnerships – Develops, maintains and strengthens partnerships with others.

Technical and Safety Expertise – Possesses a depth of knowledge, skill and ability in a technical (job) area.