Technical Support Analyst

Benefits Health insurance Paid time off Company parties Netsmart is growing our Las Vegas team and looking to add a capable, self-driven IT Support Analyst to support our local office and clients. We need someone who is hands‑on, adaptable, and comfortable being the go-to person for a wide range of IT needs. This role is ideal for someone who can troubleshoot issues, support users, assess client environments, and recommend practical technology improvements. What You’ll Do As an IT Support Analyst, you’ll play a critical role in managing client IT systems and identifying efficiencies and improving operational performance using technology. Providing technical solutions aligned with client needs Provide onsite and remote support for clients during office hours Performing system maintenance, patching, and cybersecurity tasks when necessary Supporting Microsoft 365, Azure, Windows Server, and virtual environments Supporting Client Servers potentially including VMWare or Hyper‑V Configuring and troubleshooting networking systems (firewalls, switches, VPNs) Advising clients on AI‑powered tools and workflow automations Acting as a professional brand ambassador for Netsmart in the Las Vegas region Who we need We’re looking for an experienced IT professional who is proactive, resourceful, and comfortable taking ownership of a wide variety of IT responsibilities. The ideal candidate communicates clearly, provides excellent client service, and can work effectively on their own while knowing when to collaborate with the broader team. Your technical strengths include Microsoft365 – Exchange Online, Teams, SharePoint, OneDrive Azure – EntraID, Intune, cloud configuration Cybersecurity – Endpoint protection and configuration and other cyber security controls Windows Server – Active Directory, GPOs, system reliability Virtualization – VMware or Hyper‑V management Networking – Firewalls, switches, routing, and network security fundamentals is an asset Certifications Microsoft: MS‑100, AZ‑104, MS‑500, Microsoft365, Azure, or Intune‑related certifications Cybersecurity: Security+, CISSP, CEH, CySA+ Networking: CompTIA Network+, CCNA, Fortinet NSE, Palo Alto ACE AI, automation, or emerging technology certifications or training Certifications are valued, but hands‑on experience, strong troubleshooting skills, and excellent client service are equally important. Requirements Must be a U.S. citizen or permanent resident. Must be based in Las Vegas, Nevada. Fluent in reading and writing English. Valid Class5 (or equivalent) driver’s license and reliable vehicle. Able to work independently, manage time effectively, support local clients, and report to the CEO. No criminal record and is bondable. Must complete a background check prior to hire as the job requires working with sensitive data and secure networks. Professional demeanor. Why Join Us? Netsmart is a dynamic and professional IT company with 27+ years of experience under our belt. We believe in working hard and having fun while doing it. Our clients span a range of industries, including professional services, casinos, and hotels. We provide high‑level IT support to businesses locally and around the world. We offer competitive wages, health benefits, and flexible time off. We’re committed to supporting work‑life balance and partnering with our employees to build lasting, rewarding careers. This isn’t just a job—it’s a career path, with annual performance reviews and regular raises to recognize your growth. We treat our employees with respect and appreciation—because we know great work starts with a great team. Ready to take ownership of your career? Apply today and let’s build something great together. Flexible work from home options available. #J-18808-Ljbffr