Service Desk Specialist

GTN Technical Staffing

Job Description

Service Desk Support Specialist

Our client is seeking a customer-focused Service Desk Support Specialist to join its growing Information Technology team. This is an excellent opportunity for an IT support professional who enjoys solving technical problems, delivering exceptional customer service, and supporting end users in a fast-paced enterprise environment.

The ideal candidate will have experience supporting Microsoft technologies, troubleshooting hardware and software issues, and providing both remote and deskside support. This role offers excellent career growth opportunities within a stable and expanding organization committed to investing in technology and its employees.

Position Overview

The Service Desk Support Specialist is responsible for providing first- and second-level technical support to employees across the organization. This individual will serve as the primary point of contact for technical incidents, service requests, and end-user support while ensuring timely resolution of issues and an outstanding customer experience.

Success in this role requires strong troubleshooting skills, excellent communication, and the ability to manage multiple priorities while maintaining high service standards.

Key Responsibilities

Service Desk bachelor's degree is a plus.

Microsoft certifications (MS-900, MD-102, AZ-900, or similar).
Experience with ITIL or IT Service Management (ITSM) best practices.
Experience with endpoint management solutions such as Microsoft Intune or SCCM.
Familiarity with enterprise networking fundamentals.
Experience supporting hybrid or cloud-based Microsoft environments.
Knowledge of cybersecurity best practices and user account security.

Technical Skills

Required

IT Service Desk
Help Desk Support
Desktop Support
Windows 10
Windows 11
Microsoft 365
Microsoft Office
Microsoft Teams
OneDrive
Outlook
Active Directory
Azure Active Directory (Entra ID)
Office 365 Administration
Remote Support Tools
Hardware Troubleshooting
Software Installation
Printer Support
User Account Administration
Incident Management
Ticketing Systems
Customer Support

Preferred

Microsoft Intune
SCCM / MECM
ITIL
Endpoint Management
Windows Imaging
Basic Networking
VPN Support
Multi-Factor Authentication (MFA)

What You'll Receive

Competitive base salary
Hybrid work schedule (Monday, Wednesday & Friday onsite)
Comprehensive medical, dental, and vision benefits
401(k) with company contribution
Paid vacation and company holidays
Professional development and technical training
Opportunities to grow into Systems Administration, Infrastructure, Cloud, Cybersecurity, or Enterprise Applications roles
A collaborative team environment with a company committed to technology innovation and employee development

Company Description

GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.

Company Description

GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.

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Vacancy posted 1 day ago

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