Customer Service Specialist

Job Title

Highly developed sense of integrity and commitment to customer satisfaction.

Demonstrated passion for excellence with respect to treating and caring for customers.

Ability to communicate clearly and professionally, both verbally and in writing.

Possess the skillset to handle complaints and unpleasant customers.

Has a pleasant, patient and friendly attitude.

Strong decision making and analytical abilities.

Strong detail orientation and communication/listening skills.

Willingness to work a flexible schedule and occasional overtime when needed.

Possess a strong work ethic and team player mentality.

1+ years of experience in a customer service or help desk capacity required.

Experience with Internet Explorer and Microsoft Office.

Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.

Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.

Troubleshoot customer issues over the phone.

Use automated information systems to analyze the customer's situation.

Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.

Continuously evaluate and identify opportunities to drive process improvements that positively impacts the customer's experience.

Responsible for compiling and generating reports as they relate to customer service surveys.

The customer service representative will receive, document and resolve customer complaints.