Customer Service Specialist

Make an Impact as a Customer Service Specialist

You will work within Child Care Assistance, a program of ChildCareGroup that manages child care subsidies in support of working parents, and quality initiatives to improve the early education for children throughout Dallas, Jefferson, Harden and Orange counties in Texas. Your role will be to provide high levels of client service, problem resolution, and education to families regarding ChildCareGroup's services.

Why work for ChildCareGroup?

Founded in 1901, ChildCareGroup's (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families. ChildCareGroup believes that children do better as their parents do better. When families thrive, communities succeed.

ChildCareGroup offers a generous benefits package including Paid Parental Leave, (12) Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and more!

You are a great fit for the role because you identify with the CCG SPIRIT, our core values:

• SERVICE – Lead with a servant's heart
• PROFESSIONALISM – Perform our best every day
• INTEGRITY – Do what is right
• RESPECT – Treat each other the way we wish to be treated
• INCLUSION – Value individual differences
• TEAMWORK – Communicate and collaborate to achieve our goals

Position Details

Responsibilities

• Answers incoming calls and facilitates walk-in clients in a calm and professional manner.
• Researches and assesses client needs asking questions to obtain a clear understanding of client needs to make the appropriate recommendations.
• Determines and takes appropriate action to meet client needs. This can include but is not limited to placing clients on the child care waiting list, mailing out forms and documents, transferring to other providers, requesting attendance cards, updating address and contact information, and providing guidance for locating quality childcare.
• Provides client service through education and offers solutions.
• Interprets and communicates federal and state policies and procedures to clients in an understandable manner.
• Educates new clients entering the program.
• Offers solutions for other related issues clients might be facing – example; if they are not eligible, offer alternatives that they may be able explore.
• Performs other duties as assigned and will provide back up support to other specialists
• Assists with special projects and performs other duties as assigned.

Education and Experience

• High School Diploma or equivalent; associate's or bachelor's degree preferred; Child Development experience a plus
• One or more years in a customer service environment required
• Demonstrates excellent customer service skills
• Ability to comfortably handle large call volumes daily and able to work in a fast-paced atmosphere
• Strong computer skills – proficiency in Outlook mail and calendar, Microsoft Word and Microsoft Excel required
• Work in a team environment and be a team player
• Possesses efficient organizational and time management skills
• Ability to problem solve utilizing available resources

Travel and Compliance Requirements

• Must have a valid Texas driver's license
• Driving record must comply with CCG's automobile insurance carrier requirements
• Must have liability insurance coverage and reliable personal transportation
• Ability to travel locally or out of town as required
• Mileage reimbursement is offered when applicable
• Must successfully meet all compliance background check requirements for federal funding throughout employment

ChildCareGroup's Generous Health and Wellness Benefits

• Paid Parental Leave
• Short Term, Long Term Disability and Basic Life Insurance at no cost
• Medical, Dental and Vision Insurance
• Telemedicine at no cost
• 401(k) with a company match
• Paid Time Off
• (12) Paid Company Holidays
• And more!

Become a part of the team that supports the education and assistance of over 50,000 lives per year in Texas!

ChildCareGroup is an Equal Opportunity/Affirmative Action employer.

#childcare #customerservicespecialist