Friend of the Court Lead Case Worker

Description

SUMMARY:
The Friend of the Court (FOC) Lead Case Worker performs general and clerical duties related to paternity, support, custody, and parenting time cases, ensuring compliance with all relevant laws and regulations, while providing quality and timely service to the public and judiciary. This role is responsible for entering, modifying, and enforcing court ordered support, custody, and/or parenting time. This role involves resolving complex inquiries and acting as a lead for the team. This position reports to the FOC Case Worker or Specialist Supervisor.


ESSENTIAL FUNCTIONS:
• Document Processing: Retrieve, open, sort, distribute, file, and process all correspondence, mail, documents, records, reports, and other legal documents.
• Case Processing: Review, research, and initiate establishment, enforcement, and modification activities on domestic relations cases, and ensure completion thereof.
• Data Management: Verify, record, update, and maintain case information in the child support enforcement, case management, and other court systems.
• Document Preparation: Prepare and generate court forms, orders, pleadings, reports, and correspondence.
• Customer Service: Respond to inquiries from the public, legal professionals, and other agencies in a professional and customer-focused manner.
• Inquiry Resolution: Initiate, research, and verify completion of inquiries or escalations.
• Data Reporting: Maintain statistical data.
• Compliance: Adhere to all relevant policies, procedures, and regulations.
• Lead Work: Assign work and monitor progress; train staff and assist in drafting and maintenance of departmental manuals.
• May perform any duty of an equivalent or lower classification in the bargaining unit.
• Performs other duties as assigned.

QUALIFICATIONS, LICENSES and CERTIFICATIONS:
• High School diploma or equivalent.
• Two (2) years of successful experience as a FOC Case Worker II OR three (3) years of successful experience as an Information Specialist I within the Friend of the Court OR one (1) year of successful experience as an Information Specialist II within the Friend of the Court.
• Comparable experience with another court will be considered.
• Proficiency in Microsoft Office/Google Suite and relevant court systems.
• If an employee drives on behalf of the Court, the employee must possess and maintain a valid Michigan driver's license, no fault insurance and access to a vehicle to use in the performance of assigned duties.

KNOWLEDGE, SKILLS, AND ABILITIES:
• Strong investigative, analytical, and problem-solving skills.
• Ability to learn, retain, expand, and apply knowledge of Court policies and procedures.
• Ability to prioritize tasks, adapt to changing priorities, meet deadlines, and remain calm in high stress situations
• Ability to independently and efficiently produce quality work in a high-volume, deadline driven environment.
• Ability to actively anticipate, identify, and resolve issues.
• Ability to understand and carry out instructions and request clarification when needed.


• Ability to maintain confidentiality, exercise sound judgement, and handle sensitive information with discretion.
• Ability to collaborate effectively with colleagues, fostering a positive work environment, and demonstrating leadership qualities.
• Excellent customer service, interpersonal, and communication skills.
• Ability to operate office equipment, including computers, copiers, software and other technology.
• Cultural competency and ability to work with diverse populations.

ADDITIONAL REQUIREMENTS:
• Successful completion of criminal and IV-D background check, fingerprinting and rechecks.
• Applicants must be legally authorized to work in the U.S.
• May be assigned to alternate work locations and/or training sites and will be responsible for transportation to those locations.


PHYSICAL REQUIREMENTS:
• Must be able to lift 25 lbs.

The above statements describe the general nature and level of work performed by employees assigned to the title. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this description. Specific job duties vary from position to position.

Grant funded positions are contingent on availability of grant funding and may be terminated should funding substantially reduce or cease. The affected employee may be considered as a candidate for other vacant positions within the Court for which they are qualified.

Requirements

ELIGIBILITY : This examination is open to anyone who meets the minimum qualifications.


SELECTION : Applications will be screened for compliance with eligibility requirements and minimum qualifications. Selection will be based on appropriate job-related criteria. Applicants who achieve a passing score on each portion of the screening process shall be placed on the eligibility list.


NOTE : Information provided on application forms and subsequent verification thereof may be used to determine applicant's qualifications for this position . Incomplete or illegible applications will not be considered . Faxed or emailed applications are not acceptable .

SCREENING EXAMINATION COMPONENTS AND WEIGHTS (Total 100% MAX-70% MIN)

Evaluation of Training, Experience & Personal Qualifications Pass/Fail


Interview 100%

APPLICATION PROCEDURE& DEADLINE :

APPLICATIONS FOR THIS POSITION WILL ONLY BE ACCEPTED IN ELECTRONIC FORM THROUGH THE COURT'S WEBSITE: . The direct link to this site:

A valid email address is required to apply. Applicant will receive a confirmation after successful submission of the electronic application. An official copy of all transcripts/diplomas must be available at time of interview. Resumes may be included with the application form, but may not be substituted for it. Applicants with disabilities may be entitled, under applicable State and Federal law, to reasonable accommodations to facilitate participation in the examination process. If you will require special accommodations because of a disability, please call View phone number on click.appcast.io.


POSTING : This notice must be posted on all bulletin boards until the filing date has expired.


** AN EQUAL OPPORTUNITY EMPLOYER **

Equal Employment Opportunity Policy

The Court is an equal opportunity employer and does not discriminate against otherwise qualified individuals on the basis of age, gender, race, religion, color, national origin, handicap/disability, marital status, sexual orientation, gender identity, height, weight or any other legally protected status. The prohibition against employment discrimination may extend to conduct that employees are subjected to from vendors, contractors, customers, or others who enter the workplace. Unlawful discrimination may include, but is not limited to, employment actions related to recruitment, examination, transfer, appointment, training, promotion, or the administration of employee benefits. The Court is committed to complying with all applicable federal, state, and local laws that pertain to employment.


In addition to wages, retirement plan, medical, dental, and vision benefits, the Court offers generous vacation time and has an extensive holiday schedule that includes paid end-of-year shut down. Additionally, employees of the Court may be eligible for forgiveness of their student loans under the federal Public Service Loan Forgiveness (PSLF) program. More importantly, if you are service-oriented and have an interest in work that is closely connected to the community, employees of the Third Judicial Circuit of Michigan are rewarded with the satisfaction of participating in the provision of justice in Michigan's largest, most populous county.