Customer Service Associate

Customer Service Associate

Addison Group is partnering with a growing financial services organization to hire a Customer Service Associate. This role is ideal for individuals who enjoy helping customers, solving problems, and delivering exceptional service in a fast-paced call center environment.

The Customer Service Associate serves as a primary point of contact for customers with questions regarding their accounts. This position involves handling a variety of account-related inquiries while providing accurate information, resolving concerns, and ensuring a positive customer experience. Successful candidates will demonstrate strong communication skills, professionalism, and the ability to remain calm and empathetic during sensitive conversations.

Key responsibilities include:

• Manage inbound and outbound customer interactions regarding account servicing and support.
• Assist customers with account questions, payment inquiries, escrow concerns, payoff requests, documentation needs, and other account-related matters.
• Research customer issues and provide clear, accurate solutions while maintaining a high level of service.
• Build trust and rapport by actively listening and responding with patience, empathy, and professionalism.
• Navigate multiple systems to access account information and process customer requests efficiently.
• Maintain detailed records of customer interactions and account updates in accordance with company guidelines.
• Identify situations requiring additional review and coordinate with internal teams for resolution.
• Consistently achieve quality, productivity, and customer satisfaction goals.

Qualifications:

• Previous customer service, call center, banking, mortgage, collections, or financial services experience preferred.
• Strong verbal and written communication skills.
• Ability to handle high call volumes while maintaining accuracy and professionalism.
• Excellent problem-solving and conflict-resolution abilities.
• Comfortable working with multiple computer applications simultaneously.
• Strong attention to detail and organizational skills.
• High school diploma or equivalent required.

Additional details:

• Full-time position with paid training.
• Fast-paced, team-oriented work environment.
• Opportunity to develop valuable financial services and customer support experience.
• Career growth potential within a stable and established industry.

Perks:

• Medical, dental, vision, and 401(k)
• Paid training and development
• Career advancement opportunities
• Supportive team environment
• Valuable customer service and financial industry experience

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Reasonable accommodation is available for qualified individuals with disabilities, upon request.