Plumbing Service Technician

Job Description

Job Description

With over 20 years of proven success, Monkey Wrench Plumbing, Heating, Air & Electric is founded upon a commitment to excellence, high standards, and an unwavering dedication to both team and customer satisfaction. Central to our values is our mission: to provide an elevated service experience to our members and their homes. We invest in our people, support their professional growth, and consistently strive to deliver exceptional service—both within our organization and to the communities we serve.

 
We’re currently seeking a motivated Plumbing Service Technician to join our team. As a Service Technician, you will diagnose, service, and maintain residential Plumbing systems with attention to detail and care, contributing to high-quality workmanship and exceptional customer satisfaction in a collaborative, team-focused environment.

 
What We Offer:

• Stable Monday–Friday schedule with occasional overtime and weekends as needed
• Vibrant company culture with regular events and team celebrations
• Growth and advancement opportunities through ongoing training and career development
• Supportive, team-based environment with caring, engaged leadership
• Comprehensive benefits including health, dental, vision, and life insurance
• 401(k) retirement savings plan
• Paid time off (PTO) for personal time and rest
• Paid training programs to help you grow professionally
• Competitive hourly pay: $24/hourly + Bonus Performance Plan

The Role

Diagnose and repair residential plumbing systems and lead customers to informed and confident buying decisions.  

  Responsibilities:

• Complete plumbing, drain cleaning and other related in-home, service calls.
• Establish customer rapport to provide the right options necessary and the right products and services.
• Educate and assist customers in choosing the best options and maintenance plans.
• Understand service criteria and hold yourself accountable for exceeding goals.
• Show yourself as professional and knowledgeable to win new referrals and repeat business.
• Work alongside customer service and dispatch to ensure overall success of the business.
• Maintain a clean, organized job site and well inventoried truck.
• Participate actively in all training exercises and morning meetings.
• Train and mentor apprentices to ensure quick, accurate repairs and installations.

Competencies for Success:

• Knowledge of local plumbing codes and ability to make on-the-job applications.
• Develop proven track record in soldering, pipe threading, fixture installation, gas leak testing and repair.
• Continued education and training.
• Clean, safe driving record.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• High integrity with advanced social skills and ability to make solid connections.

Why Join Us?

At Monkey Wrench Plumbing, Heating, Air & Electric, our success is driven by the talent and dedication of our team. We’re committed to fostering a workplace where every individual feels valued, supported, and empowered to grow. If you're a dispatch professional who thrives on building meaningful connections and making a positive impact, we’d love to have you on our team! 

Equal Opportunity Employer

Monkey Wrench Plumbing, Heating, Air & Electric is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, veteran status, disability, or any other protected classification. Pre-employment background check and drug screening are required.