Front Desk Receptionist

Job Description

Job Description

B & T Health is a professional outpatient mental health clinic dedicated to providing compassionate, evidence-based care to individuals, couples, and families in our community. Our team values professionalism, confidentiality, and creating a welcoming environment where clients feel safe and supported.

We are seeking a reliable, organized, and professional Administrative Assistant / Front Desk Receptionist to serve as the first point of contact for clients and to support the daily administrative operations of the clinic.

Position Overview:

The Front Desk Receptionist plays a vital role in ensuring the clinic operates smoothly and efficiently. This position requires strong organizational skills, attention to detail, professionalism, and a clear understanding of HIPAA regulations and the importance of maintaining strict confidentiality when handling protected health information (PHI).

Key Responsibilities:

• Responsibilities include:

  • Greet visitors, clients, and employees in a friendly, professional manner.
  • Answer, screen, and route incoming phone calls.
  • Schedule and confirm appointments.
  • Check guests in and out and maintain visitor records.
  • Respond to general questions and provide accurate information.
  • Receive, sort, and distribute mail, packages, and deliveries.
  • Maintain a clean, organized, and welcoming reception area.
  • Enter and update customer or visitor information in company systems.
  • Perform basic administrative duties, including filing, scanning, copying, and data entry.
  • Accept payments and issue receipts when required.
  • Monitor office supplies and notify management when items need to be reordered.
  • Communicate messages promptly to the appropriate staff members.
  • Follow company procedures regarding privacy, security, and workplace safety.
  • Assist coworkers and management with additional clerical tasks as needed.

Qualifications:

• Previous front desk experience preferred (healthcare or mental health setting a plus).
• Strong organizational and time-management skills.
• Professional communication and interpersonal skills.
• Ability to handle sensitive information with strict confidentiality.
• Basic knowledge of HIPAA regulations or willingness to learn.
• Comfortable interacting with clients in a mental health setting with empathy and professionalism.
• Proficiency with computers, email, scheduling systems, and basic office software.
• Ability to multitask in a fast-paced environment.

*Ideal candidates should be dependable, punctual, courteous, comfortable using phones and computers, and able to manage multiple tasks while providing excellent customer service.

What We Offer:

• Competitive starting pay of $15per hour.
• Opportunity for pay increases based on performance and reliability.
• Supportive and professional work environment.
• Meaningful work supporting mental health care in the community.