CSS Staff Member

Position Title:CSS Staff Member

Position Type:

Hiring Range:

$25.05 hourly; Compensation will be based on education, experience, skills relevant to the role, and internal equity.

Based on the position's work schedule, the position is eligible for overtime and shift differential premium pay. The position may work overtime hours regularly.

Pay Frequency:

Campus Safety Services

As part of the Division of Student Life, Campus Safety Services (CSS) collaborates across divisions and departments to support a diverse and inclusive University community in a manner that fosters safety and belonging, and that encourages student learning and success. CSS operates 24/7/365, serving the community of students, faculty, staff, alumni and University guests. CSS staff are collaborative partners in implementing the Jesuit commitment to cura personalis with all members of our community, particularly with regard to the holistic formation of our students.

The Staff Member is a member of the CSS team that builds community by maintaining a safe, secure and respectful campus environment. Staff Members are unsworn, unarmed security, safety and service personnel.

A. POSITION PURPOSE

The ideal candidate is service oriented, has strong situational awareness and is respectful and adaptable. Staff Members respond to calls and provide information to individuals seeking inquiries; patrol assigned areas by foot, bicycle or mobile vehicle; enforce university, state and local policy and regulations; investigate and respond to hazards; prepare incident reports and perform a wide range of administrative duties.

Candidates must demonstrate: skills in working as part of a diverse team; skills in establishing and maintaining cooperative working relationships with department members, neighboring agencies, and the campus community; a strong commitment to cultural, gender, racial, and other aspects of diversity; ethics and integrity; and a strong understanding of and commitment to community-oriented service and safety.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

Patrol and Dispatch

Conduct security patrols of the 106+ acre SCU properties 24 hours a day, year-round. Patrol assigned area(s) on bike or foot, in assigned motor vehicle, or other specialized vehicle to ensure SCU Community is safe. Conduct safety and security checks of the campus 68+ buildings and structures, making contact with persons needing assistance and documenting maintenance issues. Enforce university, state and local policy and regulations, administrative policies and procedures. Report and investigate possible violations of university, state and local policy and regulations. Make reports on most misdemeanor level crimes as provided for in the current Memorandum of Understanding (MOU) with the Santa Clara Police Department. Answer both routine and emergency telephone calls and prioritize Campus Safety Services response to competing calls for service. Operate the computer aided dispatch (CAD) system used to document all incidents and calls received in dispatch. Monitor the alarm systems that report to the dispatch center. Issue keys and ACCESS cards to authorized personnel as needed and appropriate. Serves as Campus Security Authority as outlined by the Clery Act.

Campus Services

Secure (lock/unlock) most administrative and academic buildings on a set schedule throughout the week and weekend; Secure certain buildings upon request. Ensure that any slip, trip or fall hazard is made as safe as possible including attempting to remedy the problem entirely. Provide escorts to SCU faculty, staff and students from/to SCU property upon request. Provide education, information and awareness on a formal and informal basis to students and employees. As needed, assist with student safety training; including fire drills, evacuation procedures, and disaster preparedness.

Housing & Residence Life (HRL)

Respond to all reported disturbances, emergencies, and suspicious circumstances and assist the HRL staff when called; conduct room searches when requested by HRL staff. Perform lockouts for resident students when the Housing & Residence Life Office is closed (5 PM to 8 AM, Monday through Friday and weekends) or at the request of HRL staff. Triage urgent maintenance issues in the residence halls that pose a safety concern or may cause significant property damage, often immediately calling for after-hours facilities and custodial support. Assist with reviewing camera footage in response to student behavior incidents at the request of HRL staff. Submit any non-urgent maintenance issues they encounter in the residence halls directly into the SCU work order system (AiM).

Parking and Transportation Services

Sell parking permits to faculty, staff, and students. Patrol the parking areas during the enforcement hours. Enforce all parking regulations in all campus parking lots. Issue citations to vehicles found in violation of the parking regulations. Set up barricades and other traffic controls to assist various Facilities projects and arrange for the towing of vehicles out of restricted areas. Provide jumpstarts and vehicle lock out assistance.

Emergency Response

Respond to all emergencies and request appropriate additional response if needed. Work with responding personnel (Santa Clara Police Department, Fire Department, Utilities, EMT’s, Paramedics) in handling a range of emergencies on campus property. Understand all university-specific policies and procedures, and implement emergency response activities as appropriate. Triage urgent maintenance issues throughout campus that pose a safety concern or may cause significant property damage (i.e. overflowing toilets, broken windows, leaking pipes, secure exterior or bedroom doors).

C. PROVIDES WORK DIRECTION

• None

D. GENERAL GUIDELINES

See Sections A, B and E.

E. QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse environment. As a condition of employment, an employee must successfully complete a background investigation including a check for criminal history once a contingent offer has been extended in accordance with all federal, state, and local laws.

Knowledge, Skills, and Abilities

Maintain cooperative working relationships in a diverse environment connect and build trust and promote good public relations and customer service. Maintain a respectful demeanor and composure under sometimes highly stressful conditions and demonstrate good decision making under rapidly changing conditions. Use authority fairly and equitably. Possess strong interpersonal skills with ability to work with all levels of personnel and the general public in a respectful and effective manner. Must have exceptional written/oral communications, organizational and time management skills and be able to work alone or with groups of people for long periods of time both indoors and outdoors. Ability to understand and carry out verbal and written instructions and prepare accurate and clear information for comprehensive report preparation. Basic computer skills required.

Knowledge of Google Programs (Docs, Forms, Excel) preferred. Ability to read maps and provide directions when needed. Abilities to work independently, exercise good judgement, and maintain a positive attitude. Flexibility and willingness to work various hours and days; the position requires 12-hour shifts and may include work on nights, weekends, and holidays.

Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity as well as a commitment to and demonstrated skills, knowledge, and awareness to serve the unique needs of the diverse campus community at Santa Clara University

Years of Experience

High School Diploma or GED required; AA/AS preferred 1+ years of customer service related experience required. Possess or able to obtain CPR/AED/First Aid certification Valid California driver’s license.

F. PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

May be required to provide foot patrol security. May be wearing a uniform and driving a CSS vehicle. May be required to lift barricades and other security barriers for setup or break down. May be required to travel to other buildings on the campus. May be required to attend conference and training sessions within Bay Area or in or out-of-state locations. May be required to occasionally travel to outside customers, vendors or suppliers.

G. WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Outdoor event security oversight and uniform patrol. Large crowd venues on occasions. Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website. To request a paper copy please call Campus Safety at View phone number on aiapply.co. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Consistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at View email address on aiapply.co or by phone at View phone number on aiapply.co. Please note : This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status, please contact View email address on aiapply.co.