Area Director | Asia Sales

PM Hotel Group is looking for an Area Director Asia Sales to oversee the Far East Wholesale FIT (Japan, Korea, China) segments for Queen Kapiolani Hotel and maximize relationships, partnerships and revenue for all Hawaii properties through the Far East team(s) based at those properties.

Consistently provide a high level of exposure of the hotel in major market areas through direct sales solicitation, telephone contact, written communications and involvement in the community. Handle the Far East Markets and establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded.

Key Responsibilities

• Preparing and negotiating contracts.
• Conducting site tours.
• Traveling for sales calls, client visits, etc.
• Designing and implementing sales action plans.
• Creating and implementing promotions.
• Maintaining and developing business contacts.
• Ensuring customer satisfaction.
• To work to attain personal and team sales goals and assist sister hotels with strategic direction as it relates to achievement of key and target account revenue targets.
• Actively prospect and qualify new business.
• Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements.
• May assist in developing and implementing sales plans.
• May also participate in the annual budgeting and planning process.
• To monitor group arrival/departure patterns, rate, room blocks, public space allocation, and special negotiations.
• To develop and maintain a strong working relationship with representatives of companies in outside markets to promote business.
• To understand and respond to all guest needs and requests in a timely and professional manner.

Required Qualifications

• Minimum 4 years of Far East Wholesale experience.
• Must have minimum three years’ experience in Sales in the hotel industry.
• Fluency in English and Japanese (verbal and written) is required.
• Bachelor’s degree in Sales and Marketing or Hotel Management, or equivalent experience preferred.
• 1-2 years of direct team management experience.
• Must be proficient with Microsoft Office applications and hotel sales automation.

Desired Skills & Abilities

• Result driven with a proven track record of meeting and exceeding quota.
• Self-motivated.
• Passionate about sales.
• Resilient and have an unflappable personality.
• Persistent, you effectively navigate rejection, and are never discouraged.
• Ability to work under pressure.
• Strategic vision for how to grow sales and make sales processes more efficient.
• Comfortable giving and receiving feedback.
• Strong work ethic.
• Proven track record of working effectively with other departments.
• Comfortable using sales tools such as LinkedIn, Salesforce, etc.
• Excellent interpersonal skills and the ability to work well with co-workers and the public.
• Strong customer service focus.
• Strong written and verbal communication skills.
• Possess a courteous, friendly and professional manner.
• Patience and tact required to accommodate customer needs and resolve occasional difficult situations.
• High-quality standards for production and service.
• Ability to work to deadlines.
• The projected annual salary range for this position is between $125,000 and $135,000.00. Actual pay is based on several factors, including but not limited to the applicant’s: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new associates are frequently not at the top of the applicable salary range.

Why Join Us?

• This is an exciting opportunity to lead and inspire a dynamic team in one of the most iconic travel destinations in the world. As the Area Director Asia Sales, you will play a pivotal role in the success of our properties and driving the future of our brand in Waikiki.
• Apply now to bring your expertise to our vibrant team and make a lasting impact!

Customer Satisfaction:

• Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.

Work Habits:

• In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security:

• The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.