Medical Office Clerk (Advanced)

Company Description

Support patients receiving care within a military healthcare environment by coordinating appointments and maintaining accurate medical records that patients and clinical teams depend on.

At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.

Job Description

As an Advanced Medical Office Clerk, you'll help patients access primary, specialty, and subspecialty care while supporting accurate medical record workflows within an on-site military healthcare facility in the Oceanside area. Working with patients, healthcare providers, and clinic staff, you'll coordinate appointments, verify patient information, maintain medical records, and provide responsive administrative support.

Project Title: Advanced Office Clerk

Employment Type: Full-Time

Compensation:

• Health & Welfare (H&W): Up to $5.09 per hour, in accordance with the Service Contract Act (SCA)
• Full suite of benefits including 401K with company match, Paid-time off, sick leave, etc....

Schedule: Eight-hour shifts scheduled within 6:00 a.m.– 5:00 p.m., Monday–Friday, excluding federal holidays.

Key Responsibilities

• Answer telephone calls, route callers appropriately, and take accurate messages.
• Schedule, reschedule, and cancel primary, specialty, and subspecialty care appointments.
• Verify patient eligibility and demographic information, provide appointment instructions, and direct patients to appropriate departments.
• Maintain patient schedules, appointment logs, medical records, and tracking information; obtain, organize, file, retrieve, deliver, and archive records in accordance with applicable requirements.
• Review patient records for completeness, accuracy, and consistency, and obtain missing results or documentation requested by healthcare providers.
• Compile medical record data, prepare statistics, and support quality-assurance reviews.
• Use military healthcare and eligibility systems, including AHLTA, CHCS, MHS GENESIS, and DEERS.

Qualifications

Requirements

• High school diploma or GED equivalency.
• At least one year of medical office scheduling, medical office, or other relevant experience; alternatively, RHIT or RHIA certification.
• Basic knowledge of medical terminology and the ability to type at least 50 words per minute.
• Administrative and clerical skills, including receptionist duties, telephone support, customer service, written communication, and use of standard office equipment and software.
• Knowledge of general medical ethics and applicable Joint Commission and Accreditation Association for Ambulatory Health Care standards related to complete, timely, and accurate health records.
• Ability to obtain authorization to access a military installation and be issued a Common Access Card (CAC).
• Ability to perform work involving extended sitting, standing, walking, or bending; use a step ladder to retrieve records; and carry materials weighing 25–50 pounds, with reasonable accommodation where applicable.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.