Patient Access Representative

Patient Access RepresentativePerforms patient registration and admitting functions across assigned hospital access areas, which may include Emergency Department, main registration, admitting, and other patient access points. Gathers, verifies, and updates demographic, insurance, and account information to ensure accurate and timely patient data capture in support of patient access workflows. Utilizes multiple systems to support registration, scheduling, documentation, and inquiry processes, and identifies discrepancies or issues, escalating non-standard or complex scenarios in accordance with established procedures. Supports daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high-volume periods. Collaborates with the healthcare team and engages with patients and families to support access-related needs and a positive patient experience. Demonstrates accountability for relationship-based care, organizational mission, and core values while maintaining compliance with organizational policies, privacy standards, and regulatory requirements.Required:High School Graduate, upon hire orHigh School GED, upon hire and1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.None, upon hireWhere You'll Work:St. Luke's Health–Sugar Land Hospital is a 100 bed facility serving residents of Fort Bend County and Southwest Houston. Our Family Birthing Center provides exceptional care in a spa-like setting, creating a VIP (Very Important Pregnancy) experience for growing families. Since opening in 2008, our dedicated team of physicians, nurses and support staff has proudly delivered expert, compassionate care to our community. Our services range from heart care and neuroscience to robotic surgery.