Banquet Captain

Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Location Description The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites, the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every guest. In addition to its accommodations and dining options, the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63,000 square feet of flexible event space, making it an ideal venue for conferences, weddings, and other special occasions. State-of-the-art audiovisual equipment, professional event planning services, and attentive staff ensure that every event is a resounding success. Overview A Banquet Captain ensures our team delivers an exceptional dining experience to our guests. Assisting the Banquet Manager, this individual will lead the performance of all hourly banquet food and beverage servers and is the personal representative of the property to banquet guests. They will coordinate all aspects of the room set-up and food and beverage service, enhance guest satisfaction and maximize revenues. Ideal candidates have stamina, a charismatic personality, attention to detail, and the ability to multi-task in a fast-paced environment as well as lead our team by example. ESSENTIAL FUNCTIONS: Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and putting out table centerpieces. Service to include picking up food from back hall, carrying trays to function location, serving food and clearing the food from the tables. Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming. Responsibilities also include cleaning of back hall and organizing of storerooms. Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc. Assists as needed with event room setup according to meal period and table needs. Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring workstations are stocked. Serves food and beverages to guests. Removes dishes, glasses, silverware or other items from tables/countertops and takes them to the kitchen. Cleans and sanitizes tables and/or counters & seats after guests are finished. Explains how various menu items are prepared, cooking methods and ingredients. Takes into consideration any special requests and dietary issues made by the guest. Provides general property information. Offers warm and sincere welcome/farewell for all guests. Interacts with staff in a professional manner, assisting other departments with necessary information. Ensures final quality check on food and beverage items prior to serving guests. Monitors assigned tables for customer satisfaction, quality and additional service. Addresses any guest issues promptly and with high concern. Provides assistance to other event and restaurant staff as needed. Maintains constant awareness of safety issues (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Qualifications Must be ServSafe Certified. 2-4 years of food service experience, preferably Banquet service. Previous supervisory experience preferred. Experience in a 4-star, 5-star venue with synchronized service. Knowledge of wine, beer, cocktails, and spirits. Able to work under pressure in a fast-paced environment. Passion for creating an exceptional experience for all guests. Excellent communication skills. MUST be able to work weekends. Must show up for all scheduled shifts. Able to be on your feet for long periods of time and carry trays up to 30 lbs. #J-18808-Ljbffr