Chief Operating Officer - Wealth

Job DetailExperience Level DirectorDegree Type Bachelor of Science (BS)Employment Full TimeWorking Type HybridJob Reference 0000018536Salary Type AnnuallyIndustry Asset ManagementSelling Points Lead operational excellence for a high-performing wealth management team. Drive innovation in client service and scalable workflows. Collaborate across functions to ensure seamless client experiences and team growth.Job DescriptionOverviewDrive operational excellence for a leading wealth management team, ensuring efficiency and scalability.Develop and implement innovative systems to enhance client service and operational workflows.Collaborate with cross-functional teams to optimize client onboarding and servicing processes.Lead initiatives to improve operational performance and mitigate risks effectively.Establish service standards and operational rhythms to ensure consistent high-quality outcomes.Manage escalations and implement solutions to prevent recurring operational issues.Support complex client events with seamless execution and coordination.Create a scalable operational foundation to support team growth and expansion.Key Responsibilities & DutiesOrganize and oversee workflows to ensure accountability across client servicing activities.Develop and implement repeatable processes to enhance efficiency and reduce operational risks.Analyze workflows to identify bottlenecks and drive measurable improvements.Collaborate with Operations, Compliance, and Technology teams to refine tools and policies.Train team members on internal platforms and standardize processes for optimal performance.Establish daily priorities, pipeline reviews, and escalation paths for operational tasks.Manage escalations for client-impacting issues and coordinate rapid resolutions.Lead execution for complex client events, ensuring high-quality outcomes and smooth transitions.Support client onboarding, account maintenance, and money movements with exceptional service.Job RequirementsBachelor’s degree in a relevant field is required.Minimum 10 years of experience in wealth management operations or client service.Preferred 15 years of operational leadership experience within financial services.SIE, Series 7, and 66 certifications required or obtainable within the firm's timeline.Proven ability to enhance operational performance through strategic thinking and execution.Strong understanding of operational risk and compliance standards in regulated environments.Highly organized with excellent communication and problem-solving skills.Ability to manage competing priorities in a fast-paced, client-focused setting.Strong technology aptitude and ability to translate requirements into practical workflows.