Police Officer

Welcome Officer

Ellis Early Childhood Education is seeking a warm, organized, and customer-focused Welcome Officer to serve as the welcoming face of our school. This full-time, in-person position is ideal for a professional who enjoys working in a fast-paced environment, thrives on organization, and is passionate about supporting young children, families, and educators.

As the first point of contact for families, visitors, and staff, the Welcome Officer plays a vital role in creating a positive and welcoming school environment. This position requires exceptional communication skills, attention to detail, discretion, and the ability to balance multiple priorities while maintaining a calm, friendly, and professional demeanor.

The ideal candidate is mission-driven, enjoys building relationships with families, and is comfortable adapting to the changing needs of a dynamic early childhood education setting.

Responsibilities include:

• Greet and warmly welcome families, children, visitors, and community partners, creating a positive first impression of the school.
• Serve as the primary point of contact at the front desk by answering phones, directing calls, taking accurate messages, and responding to general inquiries.
• Monitor visitor access by welcoming guests, logging volunteers, and verifying identification during child pick-up as needed to ensure the safety and security of children.
• Respond to emails promptly and professionally while providing excellent customer service to families, staff, and community members.
• Maintain confidentiality when handling sensitive student, family, and employee information.
• Provide administrative and clerical support to Ellis leadership and staff.
• Assist with attendance tracking, data entry, record keeping, filing, and maintaining accurate student records.
• Support the administration of the Ellis meal program by maintaining documentation, processing required forms, and ensuring compliance with program requirements.
• Prepare, organize, and distribute school communications, forms, and other administrative materials.
• Assist with scheduling meetings, organizing office supplies, and supporting daily office operations.
• Maintain organized digital and paper filing systems to ensure efficient access to information.
• Keep the reception area and front office clean, organized, and welcoming at all times.
• Support daily operations by assisting with projects, special events, and other administrative tasks as assigned.
• Collaborate with teachers and leadership to ensure smooth communication between classrooms and families.
• Help coordinate volunteer sign-in procedures and maintain accurate visitor records.
• Provide classroom coverage in infant, toddler, and preschool classrooms when needed to maintain appropriate staffing ratios.
• Assist teachers with daily classroom routines while fostering a safe, nurturing, and engaging environment for children.
• Build positive relationships with children while supporting Ellis's mission and educational practices.

Requirements:

• Excellent written, verbal, and interpersonal communication skills.
• Outstanding organizational skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
• Strong attention to detail and the ability to manage competing priorities with accuracy and efficiency.
• A positive, professional, and welcoming demeanor with exceptional customer service skills.
• The ability to work both independently and collaboratively as part of a team.
• Flexibility and adaptability to changing daily needs and priorities.
• Proficiency with Microsoft Office, Google, email, and general office technology.
• Experience with administrative support, reception, customer service, or office management is preferred.
• Experience working in an early childhood education setting is preferred but not required.
• A genuine appreciation for young children and a commitment to supporting families and educators.

Knowledge & Skills:

• High school diploma or General Educational Development (GED) equivalent required.
• Previous customer service, administrative, receptionist, or office experience is preferred.
• Experience working with young children or in an educational setting is a plus but not required.
• Bilingual and multilingual candidates are encouraged to apply.

Compensation & Benefits:

We offer a comprehensive and competitive benefits package designed to support the health, financial well-being, and work-life balance of our benefit eligible employees. Benefits include:

Paid Time Off: Generous vacation and sick time, with vacation accrual prorated based on date of hire and increasing annually, up to maximum accrual at your second anniversary. Employees also receive a paid birthday holiday.

Health & Wellness: Medical insurance, along with dental and vision coverage options. In addition, employees benefit from a generous Health Reimbursement Arrangement (HRA) to help offset eligible healthcare expenses.

Financial Benefits: 401(k) retirement plan with employer match to support long-term financial planning. Flexible Spending Account (FSA) options are also available for healthcare and dependent care expenses.

Employer-Paid Benefits: Company-paid life insurance and long-term disability (LTD) coverage for added financial security.

Employee Support: Access to an Employee Assistance Program (EAP), offering confidential resources for personal, family, and work-life support.

Childcare Benefit: Discounted childcare is available for employees with children enrolled in the program.