Trade Account Manager

Trade Account Manager

The Trade Account Manager is responsible for developing and maintaining relationships with builders, contractors, architects, and remodeling professionals to grow Pella's presence in the trade market. The position focuses on consultative, in-person sales, providing product solutions, technical expertise, and ongoing support to help customers succeed. It manages the full sales cycle, develops new business through networking and referrals, and serves as the primary point of contact for assigned accounts. Performance is evaluated based on sales results, market growth, customer satisfaction, and overall profitability.

Essential Functions – Duties & Responsibilities:

• Generate new trade business and grow assigned accounts through networking, referrals, and in-person relationship building.
• Conduct job site visits to assess needs, provide product expertise, and ensure accurate application of Pella solutions.
• Manage the full sales process, including quoting, order entry, follow-up, and CRM documentation.
• Serve as the single point of contact for trade customers, coordinating with internal teams to support orders, service, and billing.
• Represent Pella at industry events, builder meetings, and trade associations to expand market presence.
• Monitor customer satisfaction and resolve issues in partnership with service and operations teams.
• Maintain accurate sales pipeline activity and account notes in CRM.
• Other duties as assigned.

Supervisory Responsibilities:

• None.

Required Qualifications & Skills:

• Strong relationship-building and consultative selling skills.
• Ability to navigate construction sites and interpret basic plans or measurements.
• Proficient in Microsoft Office, CRM systems, and mobile tools.
• Ability to work independently, manage priorities, and maintain consistent follow-up.

Education & Experience :

• Bachelor's degree preferred or equivalent combination of education and experience.
• 1–2 years of outside sales or trade-industry experience preferred.
• Valid driver's license and acceptable driving record required.

Work Environment & Physical Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.