Project Manager

Project Manager

LiveX AI Palo Alto, CA · Full-time, on-site

About the Role

LiveX AI builds AI infrastructure for the physical world, deploying interactive AI agents and hardware into high-foot-traffic venues such as hotels, retail flagships, convention centers, and stadiums. Each deployment is custom and requires sales, solution engineering, warehouse readiness, and a third-party delivery partner to stay in sync. This role owns each deployment end to end and works daily with sales, solution engineering, and office/logistics.

Responsibilities

End-to-End Deployment Ownership

• Single accountable owner for each deployment, from signed contract to a live, working installation at the customer site.
• Run the deployment schedule: define milestones, sequence dependencies, track status, surface risks and blockers early.
• Internal hub across sales, solution engineering, and office/logistics so nothing falls between teams.

Scope & Solution Engineering

• Drive a clear, complete SOW from sales and sales engineering before each deployment starts; push back when scope is ambiguous.
• Track solution engineers through implementation against the SOW, keeping configuration and readiness on schedule.
• Translate customer requirements and site constraints into a concrete deployment plan.

Logistics & Warehouse Coordination

• Coordinate with the office/logistics owner and the third-party delivery partner on delivery windows, pickup, and destination readiness.
• Confirm warehouse readiness before each deployment: items staged, configured, health-checked before shipping.
• Manage installation scheduling and any returns or de-installations.

Customer & Communication

• Customer-facing point of contact during rollout: set expectations, communicate timelines, manage change requests.
• Run deployment kickoffs and post-deployment reviews; capture lessons; feed improvements into the playbook.
• Report deployment status and the pipeline of upcoming installs to the founding team.

Process & Systems

• Build and maintain the deployment playbook, checklists, and tracking so the process is repeatable and scalable.
• Own the tooling that tracks deployment status, asset location, and readiness across the fleet.

Requirements

• Hungry, startup mindset above all: thrives in ambiguity, moves fast, takes extreme ownership, does what it takes to make each install land.
• 3+ years in project management, implementation/deployment management, technical program management, or field-services coordination, ideally at a startup, hardware, or solutions company.
• Proven ability to run multi-stakeholder projects on a schedule and hold others accountable without direct authority.
• Comfortable reading and reasoning about a technical scope of work; talks credibly with solution engineers.
• Strong coordination and communication across internal teams, external partners, and customers.
• Highly organized and self-directed; builds process from scratch.
• Calm under pressure; biased toward closing gaps and driving at-risk deployments to resolution.

Nice-to-Haves

• Experience deploying hardware or physical installations into venues or field sites.
• Familiarity with project/deployment tracking tools and a CRM (e.g., HubSpot).
• Background in logistics, shipping, or warehouse operations.
• PMP or similar credential (not required).

Compensation

Not listed.