Operations Administrator

Operations Administrator Department: Operations Employment Type: Full Time Location: Richardson Center Reporting To: Christen Anderson Compensation: $54,000 - $56,000 / year Description Location: Richardson Center, 12606 Greenville Ave., Suite 260, Dallas TX. 75243 Job Type: Full-Time Hours: Monday–Friday, 7:30 AM – 5:00 PM (with flexibility for scheduling needs) Job Summary The Operations Administrator (OA) plays a central role in the day-to-day functioning of the center, ensuring operational efficiency and team accountability. This position supports staff scheduling, performance management, budget monitoring, and coordination between clinical and administrative teams. The OA is a key partner in driving a collaborative culture that prioritizes both employee satisfaction and high-quality client care. Key Responsibilities Manage incoming calls and serve as the first point of contact for families and staff Communicate with families about make-up sessions, schedule changes, and center closures Support staff with client cancellations, mileage questions, and scheduling modifications Oversee daily center operations, including scheduling, staffing, inventory, budgeting, and policy implementation Lead candidate tours and collaborate with the Recruiting Manager on hiring and staffing projections Administer and maintain employee records in Paycom (e.g., I-9s, PTO requests, demographic updates) Submit and manage personnel-related documentation (PTO, performance forms, policy compliance) Track daily therapy conversions and generate weekly operational reports (utilization, budget, call-outs) Monitor and report HIPAA breaches and ensure confidentiality and dignity for all clients Foster staff morale, resolve conflicts professionally, and promote a culture of positivity and collaboration Strong leadership, interpersonal, and conflict-resolution skills Ability to plan strategically and manage multiple priorities simultaneously Adaptability to last‑minute changes in scheduling and operations Clear, concise communication and documentation skills Excellent time management, problem‑solving, and organizational skills Receptiveness to feedback and commitment to professional development Ability to build strong internal relationships and uphold organizational policies Skills, Knowledge and Expertise Bachelor’s Degree in Psychology, Education, ABA, or Management (preferred) Experience as a Registered Behavior Technician (RBT) for 6–12+ months (preferred) 6–12+ months of management, office administration, or supervisory experience in an ABA or healthcare setting Proficient in Microsoft Word, Excel, and EMR systems Compensation & Benefits Competitive salary based on experience Medical, Dental, and Vision insurance 401(k) with company match Two weeks of accrued PTO + 9 paid holidays A collaborative, mission-driven workplace culture Equal Opportunity Employer Apara Autism Centers is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive environment. Employment decisions are based solely on qualifications, merit, and business needs—without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity or expression, sexual orientation, or any other protected status. #J-18808-Ljbffr