Director, Revenue Cycle Management

Role Overview The Director, Revenue Cycle Management (RCM) is an integral part of the financial operations’ infrastructure, creating and implementing policies and best practices for the billing and reimbursement function and ensuring that billing and collection activities are timely and accurate. The role is responsible for all aspects of revenue cycle functions, including A/R review, billing, collections, payment posting and patient financial services. With a thorough knowledge of reimbursement billing, claim resolution, and collection techniques, the Director partners with other departments to drive strategy and minimize potential losses. Responsibilities Strategically sets goals and objectives for the reimbursement team including headcount, budgeting, process, and system requirements. Influence all revenue cycle processes, including developing, revising, and enforcing policies, goals, and best practices to effectively manage the company receivables. Develop, redesign, and monitor key performance indicators including customer mix, A/R, collection rates, adjustments, bad debt write off, estimated collections, appeal success rates, and other parameters. Closely liaising with the revenue accounting team & financial reporting team to ensure proper revenue recognition. Engage in cross-functional and interdepartmental teams involving process improvement initiatives and projects for the organization. Strategize and partner with Customer Support team to minimize potential losses. Create and implement a patient financial service strategy. Serve as the subject‑matter expert (SME) on regulatory, compliance, and legal requirements associated with medical billing. Ensures compliance with relevant regulations, standards, and directives from regulatory agencies, governmental and third‑party payers. Evaluate billing system, lead new system selection, and drive implementation effort, as needed. Continually looks for opportunities to automate routine reimbursement tasks through technology. Deliver comprehensive reporting to senior management that communicates relevant trends, KPIs, and analytical insight into performance. Collaborate extensively with finance, compliance/legal, sales operations, managed care, and leaders to ensure the execution of a fully integrated revenue cycle and that the organization is on track to accomplish established objectives. Ensure that departments, functions, and teams are operating in compliance with payer requirements and patient expectations, as well as the company’s policies and procedures. Ensures department’s adherence to company policies, including Privacy/HIPAA, as well as other legal and regulatory directives. Qualifications B.S. in Business Administration, Accounting, Finance, or other relevant discipline or equivalent combination of education and applicable job experience. Master’s degree in relevant discipline, preferred. Certification in Medical Billing, preferred. 10+ years of experience in finance and/or operations. 5+ years in an RCM leadership role within a healthcare system. DME and pharmacy experience preferred. Experience in a high volume, medical device, biotech, or pharmaceutical environment, preferred. Successful track record of developing and implementing processes and procedures to ensure timely and effective billing and collection of medical reimbursement and patient receivables. A track record for successfully defining the appropriate structure, personnel, processes, and measurements to successfully meet the company’s billing and collection needs and making the requisite changes as the company’s needs change. Knowledge of US GAAP, particularly revenue recognition rules, preferred. Strong understanding of healthcare billing, coding, and reimbursement principles, as well as industry regulations. Demonstrated knowledge of Federal and State regulations regarding medical reimbursement, documentation, and coding. Skilled at effectively communicating department or area issues and results within and across functional areas and conducting presentations of technical information concerning specific projects or timelines. Able to gain cooperation of others. When & Where You’ll Work Hybrid: This role will be a mix of in‑office work at our corporate headquarters in Del Mar, CA and remote work. This position is expected to be in office 2‑3 days per week but may vary depending on business demands. Compensation & Benefits The starting base pay range for this position is $161,000 – $205,000 annually. Base pay will vary based on job‑related knowledge, skills, experience and may also fluctuate depending on candidate’s location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus and a robust benefits package. Tandem offers health care benefits such as medical, dental, vision available your first day, as well as health savings accounts and flexible saving accounts. You’ll also receive 11 paid holidays per year, unlimited PTO and you will have access to a 401(k) plan with company match as well as an Employee Stock Purchase plan. Learn more about Tandem’s benefits. Equal Opportunity Employer Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone. Background Check Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre‑employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information. Eligibility to Work, Sponsorship Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #J-18808-Ljbffr