Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Care Manager

$60k - $70k

Walden University

Walden More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor’s, master’s or doctoral degree online at Walden. We offer more than 100 online degrees and certificate programs. Walden University is accredited by The Higher Learning Commission (hlcommission.org). Visit WaldenU.edu for more information, and follow Walden on Instagram, Facebook, and LinkedIn. We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment. Job Description Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving the online service model each quarter via email, phone, and live chat. Responsibilities Supervise and manage a team of customer service professionals. Create customer service strategies that can be implemented, measured, and tracked. Work with other teams to ensure great service delivery form the entire organization. Take on front line customer support duties and manage operations of the business to ensure a successful term start. Troubleshoot skills and knowledge of web browsers, Internet connections, and email applications. Performs other duties as assigned Complies with all policies and standards Qualifications Working Hours: Sunday-Thursday 2pm-11pm EST Bachelor's Degree Required Master's Degree preferred 3 3 to 5 years of related experience. Mid-level management experience. Experience working in an organization that has both academic and business a plus. Excellent customer service skills and knowledge. Excellent project management skills. Thrives in a working environment that is fast paced and constantly changing. Basic knowledge and understanding of database applications Intermediate knowledge of eLearning software platforms. Advance Microsoft Office Suite skills. Intermediate knowledge about web-based technologies and Macintosh as well as PC systems. Some travel required at least 5-10%. Additional Information In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $60,000 and $70,000. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits. Health, dental, vision, life and disability insurance 401k Retirement Program + 6% employer match Participation in Covista’s Flexible Time Off (FTO) Policy 12 Paid Holidays For more information related to our benefits please visit: Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation #J-18808-Ljbffr

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Care Manager in Springfield, IL vacancy
  • $16 - $35 per hour

     ...oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor...  ...during busy shifts, handles escalated guest concerns, and helps manage the check-in and check-out process to ensure efficiency and accuracy... 
    Suggested
    Hourly pay
    Full time
    Shift work
    Night shift
    Afternoon shift

    Hilton

    Springfield, IL
    2 days ago
  • $54.3k - $80.75k

     ...Description Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be...  ...established standards, sales and profit objectives as well as customer satisfaction. The Retail General Manager will also be: Ensuring... 
    Suggested
    Weekly pay
    Local area
    Flexible hours
    Night shift
    Weekend work

    Pilot Company

    Springfield, IL
    4 days ago
  • $120k - $130k

     ...essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research...  ...programs - all at no cost to you.Job Description - The Customer Value Management role is the profitability and deal-governance engine of the... 
    Suggested
    Long term contract
    Full time
    Contract work
    Temporary work
    Work at office
    Local area
    Worldwide
    Shift work

    Halyard Health

    Springfield, IL
    1 day ago
  •  ...Performance Foodservice is seeking an experienced Customer Service Manager to lead and develop the Customer Service department in Illinois. You will ensure prompt, courteous, and accurate service for customers and Account Managers, while supporting sales initiatives to... 
    Suggested

    Performance Foodservice

    Springfield, IL
    4 days ago
  •  ...one location, with one shared focus: our customers and the problems we need to solve. POSITION...  ...an experienced and results-driven Manager of Customer Service to lead our customer...  ...team that handles them with confidence and care. ESSENTIAL RESPONSIBILITIES Team Leadership... 
    Suggested
    Full time
    Flexible hours

    nVenia, A Duravant Company

    Springfield, IL
    2 days ago
  • $125k - $135k

     ...Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high-performing Customer Success teams that drive...  ...benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance... 
    Ongoing contract
    Temporary work

    iCIMS

    Springfield, IL
    1 day ago
  • Heartland Credit Union Heartland Credit Union is seeking a qualified candidate to fill the position of supervisor of the call center at one of its local branches in Springfield, IL. Candidates should have prior supervisory and call center experience, as well as a desire...
    Local area

    Heartland Credit Union IL

    Springfield, IL
    1 day ago
  •  ...bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision...  ...the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of... 
    Full time
    Work at office
    Local area
    Night shift
    Weekend work

    Comcast

    Springfield, IL
    14 hours ago
  • $50k - $70k

     ...manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting,...  ...performance through strategic account management.Conduct regular visits to partner...  ...LTDLegal / ID Theft InsuranceFSA (Health Care, Dependent Care, Limited Purpose) / HSATraditional... 
    Long term contract
    Full time
    Temporary work
    Part time
    Local area

    Accel Entertainment

    Springfield, IL
    4 days ago
  • $18 - $20 per hour

     ...Front Desk Supervisor We are looking for a Front Desk Supervisor to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting guests, addressing guest inquiries and complaints... 
    Local area
    Shift work

    Comfort Suites Springfield

    Springfield, IL
    3 days ago
  •  ...Midtown is seeking a Hospitality Desk Manager to lead the daily operations of the Hospitality Desk, ensuring exceptional service for members and guests. The role emphasizes operational leadership, team coaching, and service excellence, requiring at least 2 years of management... 

    Midtown Inc

    Springfield, IL
    5 days ago
  • $77.54k - $115.83k

     ...- don’t worry, we’ve got you covered. The Job at a Glance The Customer Partnerships Director (AKA PARTnership Builder) will oversee a...  ...priorities, and follow through on commitments! A Typical Day Manage and drive strategic account performance through development of... 
    Casual work
    Work at office

    Parts Town

    Springfield, IL
    1 day ago
  • $123.75k - $208.62k

     ...the leader in Identity Security. SailPoint customers represent half of the Fortune 500 and...  ...a Key Account Executive, Global Account Manager or similar role. Experience utilizing the...  ...children. Flexible spending accounts for health care and dependent care, and limited‑purpose... 
    Temporary work
    Work experience placement
    Flexible hours

    SailPoint Technologies

    Springfield, IL
    5 days ago
  • $162k - $185k

     ...exponential growth. You’ll play a crucial role in acquiring new customers and cultivating passionate advocates. You'll tackle complex...  ...all over the world, we are always looking for individuals who care about building technology that drives positive change in the world... 
    Work at office
    Local area
    Work from home
    Worldwide

    Asana

    Springfield, IL
    3 days ago
  •  ...an Account Executive, Scaled AE (Grower) to drive adoption and revenue growth with our largest Startup and SMB customers. You will run scaled campaigns, manage renewals, and coordinate with product, marketing, and operations to deliver value at scale. This role... 

    Stripe

    Springfield, IL
    3 days ago
  •  ...Job Description Job Title: Personal Lines Account Manager Job Type: Full-Time Salary: 55K-75K Job...  ...professional who enjoys building relationships, delivering outstanding customer service, and helping clients protect their most valuable assets... 
    Full time

    gpac

    Springfield, IL
    1 day ago
  • $68k - $174.13k

     ...CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize...  ...a defined portfolio of large, complex employer pharmacy benefit manager clients. This is a senior individual contributor position. The... 
    Full time
    Local area
    Remote work
    Night shift

    CVS Health

    Springfield, IL
    5 days ago
  • $102k - $147k

     ...quality opportunities to deliver against your sales metrics, ensuring KPI’s are met Quota responsibility for your assigned territory. Manage complex high-revenue sales across matrix and diverse business environments. Own forecasting and account planning on a monthly/... 
    Worldwide

    Gartner

    Springfield, IL
    1 day ago
  • $96k - $120k

    DEPT® is seeking an Account Lead, Paid Social to guide strategic paid media programs end to end for enterprise clients. You will own Meta Ads strategy, coordinate cross‑functional teams, and translate performance insights into actionable roadmaps. You’ll mentor junior ...
    Remote work

    Dept

    Springfield, IL
    1 day ago
  •  ...privacy‑sensitive AI platform that includes video security, access control, air quality sensors, alarms, intercoms, and visitor management. The sales role in the US (Illinois) focuses on sourcing and closing new business, managing the full sales cycle, and working with... 

    Verkada

    Springfield, IL
    3 days ago
  • $120k

     ...Data Storage Solutions division provides magnetic storage tape to customers around the world, supporting mission critical data retention...  ...key hyperscale customers, we are adding an experienced Account Manager to our team. The successful candidate will be responsible for maximizing... 
    Work at office
    Remote work
    Overseas
    Flexible hours

    FUJIFILM Corporation

    Springfield, IL
    4 days ago
  •  ...career supporting the people who make it all work. Job Overview: The Account Manager (AM) focuses on identifying and developing new product opportunities within the existing customer base. This role involves prospecting, presenting programs, and meeting sales... 
    Contract work
    Work at office

    VESTIS

    Springfield, IL
    4 days ago
  • $90k - $100k

     ...MSP Account Manager Req number: R7839 Employment type: Full time Worksite flexibility: Remote Who we are CAI is...  ...Strong client and partner relationship management skills and a customer-centric approach Preferred: Knowledge of state government... 
    Hourly pay
    Full time
    For contractors
    Apprenticeship
    Work at office
    Local area
    Remote work
    Worldwide

    CAI

    Springfield, IL
    1 day ago
  • $195.45k - $243.45k

     ...Enterprise Account Manager Description - Job Summary • This role is responsible for developing and executing strategic account...  ...• Typically has 4-7 years of work experience, preferably in customer relationship management, account management, or a related field... 
    Full time
    Contract work
    Temporary work
    Work experience placement
    Local area
    Relocation
    Flexible hours
    Shift work

    HP

    Springfield, IL
    1 day ago
  • $60k - $70k

     ...Teams. The OEM Account Executive primary role within Copeland Cold Chain is to manage account activities and deliver sales growth through tactical execution maintaining a positive customer experience. This position will be responsible for sales to several Copeland Cold... 
    Full time
    Temporary work
    Start working today
    Local area
    Remote work
    Flexible hours

    Copeland

    Springfield, IL
    1 day ago
  • $53k

    Hibu Sales Representative Opportunity Are you a college student preparing to graduate and looking to kick-start a rewarding career in sales? Or have you recently graduated and are seeking a fresh opportunity to grow and thrive in sales? Whether you've studied business...
    Work experience placement
    Internship
    Local area
    Remote work

    Hibu

    Springfield, IL
    2 days ago
  •  ...industry partner across ingredient supply chain management, product development, and long-term growth.* Understand customer objectives and challenges and connect them with...  ...on nourishing others with our products and our care for people. If you are looking to make an... 
    Work at office
    Local area

    Van Drunen Farms

    Springfield, IL
    1 day ago
  •  ...We win by protecting people. About the Role The Account Manager will coordinate the processing of new and renewal personal lines...  ...provides guidance, assistance, and follow-up in all aspects of customer service requests from management, producers, or clients. Essential... 
    Full time
    Work from home
    Flexible hours

    Big I Illinois

    Springfield, IL
    14 hours ago
  •  ...Biopharma Careers is recruiting for an Account Manager/Specialty Account Manager – TEPEZZA in...  ...TEPEZZA to physicians and health care professionals, builds territory plans, and...  ...reimbursement coordination, and maintaining strong customer relationships. Expect extensive travel... 

    Biopharma Careers

    Springfield, IL
    1 day ago
  • $140k

     ...matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of...  ...approach to understand complex workforce and human capital management challenges, create demand, and connect customers with solutions... 
    Local area

    UKG

    Springfield, IL
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Care Manager. Be the first to apply!