Office Manager

Benefits Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance 401(k) 401(k) matching Company car Company parties Competitive salary Dental insurance Competitive compensation Superior benefits Paid training Career progression Personal and professional development Key Responsibilities Manage office team including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting/HR Administrators. Maintain professional office culture. Ensure delivery of appropriate training and onboarding to all office personnel. Plan and facilitate monthly team meetings. Monitor National Accounts program compliance, and other franchise compliance. Manage and disposition lead sources. Monitor federal/state compliance and training completion regarding risk management. Act as the Subject Matter Expert for all office related technology and processes. Complete application process for Preferred Vendor programs. Establish processes to ensure office Key Performance Metrics (KPM) meet franchise goals/targets. Develop and maintain office division annual plan and manage performance. Assist Senior Leadership Team as needed. Perform other job duties as assigned. Position Requirements 5+ years of office, accounting, or customer service management experience. Experience in building a strong team with tangible leadership skills. Outstanding written and verbal communication skills including proper pronunciation, grammar, and consistently courteous and professional tone of voice. Self-motivated and goal-oriented with the ability to multi-task. Monthly travel to satellite locations. Capability to work in a fast-paced, team-oriented office environment. Solid organizational and planning capabilities with strong attention to detail. Ability to learn new software and proprietary software. High school diploma/GED, college degree preferred. Proficiency in Microsoft Office or equivalent software. IICRC certifications preferred. Xactimate certifications preferred. Construction management experience preferred. Ability to successfully complete a background check subject to applicable law. Customer service industry experience a plus. Bilingual a plus. Skills / Physical Demands / Competencies This role is in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check and maintain a clean driving record subject to applicable law. #J-18808-Ljbffr SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area