Senior Desktop Support Technician - Onsite- Maryland Heights, MO

Senior Desktop Support Technician - Onsite

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Desktop Support Technician - Onsite- Maryland Heights, MO to join our team in Maryland Heights, Missouri (US-MO), United States (US).

Role Overview

This role is ideal for an experienced technical professional who has built a strong foundation in desktop support and is ready to handle more complex technical issues and projects. The individual serves as a key escalation point, supports onsite operations, and contributes to process improvements while mentoring junior team members.

Key Responsibilities

• Perform advanced troubleshooting and resolution of complex technical issues
• Serve as an escalation point for onsite technicians and support teams
• Coordinate with onsite facilities and technical stakeholders to ensure readiness and successful service delivery
• Identify risks in client tasks and develop effective mitigation solutions
• Support project execution, including managing smaller initiatives with supervisory oversight
• Distribute workload across team members as needed to ensure service levels are met
• Create and maintain documentation to track issue resolution and knowledge sharing
• Recommend and support implementation of process improvements
• Provide mentorship, guidance, and informal leadership to junior team members

Minimum Qualifications (Must-Haves)

• 4–6 years of relevant technical support or IT services experience
• Undergraduate degree OR equivalent combination of education and experience
• Strong proficiency in Windows-based environments including:
• Microsoft Word, Excel, PowerPoint, Visio, and Outlook
• Experience with advanced troubleshooting and issue resolution
• Must have client-facing and customer service skills
• Familiarity with desktop support tools and methodologies (e.g., A+ level skillset or equivalent)
• Ability to manage multiple technical issues and tasks with minimal supervision
• Willingness and ability to travel as required (including overnight domestic or international travel)

Preferred Qualifications (Nice-to-Haves)

• Certifications such as A+, MCP, MCSE, CNE, or Network+
• Working knowledge of Linux/Unix operating systems
• Experience coordinating onsite technical deployments or field services
• Prior experience acting as an escalation resource or team lead
• Exposure to process improvement initiatives or continuous improvement practices
• Experience mentoring or guiding junior team members

Additional Requirements

• Ability to meet general office and physical job requirements
• Ability to perform essential job functions with or without reasonable accommodation

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $29.87/hr - $44.74/hr This range reflects the minimum and maximum target hourly compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.