Business Operations Project Lead

Business Operations Project Lead

The Role: We are searching for a Business Operations Project Lead to serve as the operational backbone for Brightline's internal systems. This role brings execution rigor and operational discipline to the highest-priority strategic initiatives across the organization, translating business priorities into structured project plans, repeatable processes, and reliable execution.

This is not a "status reporting" role. We need an Internal Architect who can walk into a room of disagreeing clinical and technical stakeholders and leave with a documented, automated workflow and/or solution that solves a bottleneck. You'll serve as the execution partner who ensures strategic priorities translate into the scalable systems that allow our clinicians and engineers to do their best work. Reporting to the Director of Business Operations, you will ensure our outcomes lead to sustainable operational practice.

Responsibilities:

Strategic Project Execution

• Own end-to-end delivery of high-priority cross-functional initiatives, ensuring projects are scoped, planned, resourced, and executed on time and aligned with organizational goals.
• Translate organizational priorities into structured execution plans, including timelines, deliverables, and success metrics.
• Act as the central coordination point for assigned initiatives, maintaining visibility into dependencies, risks, and progress across workstreams.
• Proactively identify risks, bottlenecks, and tradeoffs, escalating decisions as needed to keep work moving forward.
• Drive high-velocity iterations in a scrappy, Series C environment, focusing on rapid outputs and accelerated timelines to move teams from strategy to decision-making efficiently.

Process Design & Documentation

• Construct the Engine: Design, develop, and document repeatable processes, workflows, and operational playbooks that enable strategic initiatives to scale beyond one-off execution.
• Own continuous process improvement as a standing responsibility, ensuring workflows evolve with organizational needs and are consistently followed.
• Build and maintain comprehensive documentation (SOPs, process maps, decision frameworks, templates) that creates institutional knowledge and reduces execution friction.
• Ensure processes are built for scale from the outset, not retrofitted later.

Cross-Functional Collaboration & Stakeholder Management

• Bridge the Gap: Serve as the operational point of contact for assigned strategic initiatives, acting as the primary "translator" between the medical team, engineering, and business leaders.
• Influence without direct authority, building alignment and driving accountability across teams with competing priorities.
• Facilitate strong cross-functional partnerships that accelerate execution, surface blockers early, and maintain momentum on complex initiatives.
• Navigate Ambiguity: Move work forward in a high-growth environment where the playbook is still being written and directions are frequently evolving.

Operational Excellence & Visibility

• Create visibility into project health, progress against milestones, and risks requiring attention or escalation.
• Manage competing demands and shifting priorities in real time, ensuring resources are allocated effectively and trade-offs are surfaced transparently.
• Maintain operational discipline in execution—meeting cadences, status tracking, decision logs, and clear accountability structures.
• Partner closely with the Director of Business Operations to ensure alignment on priorities, capacity allocation, and escalation pathways.

Who You Are:

• The Builder: 4+ years of experience in operations or project management within high-growth, venture-backed healthcare/digital healthcare startups (Seed to Series D). You've built systems where none existed.
• Internal-First: You have a strong preference for internal relationship management over external partner or client-facing management. Your "customers" are our internal staff.
• Clinical Context: You have direct experience with care delivery models and understand the friction of operationalizing clinical decisions.
• Tech-Forward: You are hyper-vigilant about using AI and data tools to automate your own workflows and create visibility for leadership.
• Proven Track Record: Demonstrated ability to own end-to-end delivery of complex, cross-functional projects with competing priorities and frequent ambiguity.
• Expert Communicator: Strong ability to influence without direct authority, bringing leaders together to drive execution across diverse stakeholder groups.

Benefits, Perks, and Stipends:

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
• 12 Company Holidays, Holiday Shutdown, Paid Time Off, Parental Leave
• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement
• Stock Options

At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $100,000-$110,000.