Spa Customer Service/Wellness Associate

Job Description

Job Description

Benefits:

• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Job Title: Wellness Associate/Spa Customer Service
Type of Position: Part-Time $15/hr. **Must live in The Woodlands, Magnolia, Tomball, or Conroe area.**
The Wellness Sales Associate position is responsible for membership sales, customer service, and maintenance
of a clean studio environment. This person is reliable, exhibits a strong moral fiber, and possesses a positive attitude and
solid work ethic.
Primary Responsibilities:
● The Wellness Sales Associate is an ambassador in the community for beem™ Light Sauna and seeks to grow
the brand through membership sales and other programs that drive revenue
● Understand and speak to the science, technology, and benefits of Infrared sauna, chromotherapy, Red Light
therapy and the value of having a beem™ Light Sauna Membership
● Responsible for greeting members and ensuring everything about their visit is outstanding
● Host studio events and community outreach programs
● Compliance and adherence to the beem™ Business Policies for daily site operations
● Contribute to a high-energy, fun, and engaged membership culture at the studio through promotions, events
and brand recognition
● Model our mission, vision, and values leading by example
● Have extensive knowledge of and promote products and services, selling packages/memberships and sharing
of promotional opportunities
● Responsible for all lead management tasks required during shift
● Light cleaning and sauna ‘refresh’ between appointments
● Ensure that all front desk systems are followed such as proper member check-in, telephone inquiries (general
and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change
requests, new membership agreements, etc.
● Provide consistent, top-notch service and maintain the highest level of customer service in person and through
external communication cycles and automated marketing systems
● Responsible for ensuring that the facility, suites, and rooms are clean, maintained, and operationally sound
● Genuine desire to help people to ensure members’ experiences are above and beyond therefore members will
refer others and be brand loyal
● Attend all staff meetings to stay abreast of company news and to share new or pertinent information, offer
suggestions or ideas for promotions, management, and organization of the studio
● Follow all company policies and procedures
● Project a favorable image of the company to promote its objectives and to foster and enhance public recognition
● Other projects and responsibilities may be added at the owner’s discretion, including administrative duties